Create and manage user accounts and groups including security configuration. Add, delete and modify users as employees are hired, transferred or leave the organization. Develop and maintain validation rules and custom workflows. Ability to maintain and design advanced Reports, Dashboards and Business Process automation. Responsible for maintaining and optimizing Salesforce customization and development. Ability to upload data into SalesForce.com. Knowledge and ensuring Best-Practice usage of Salesforce. Ability to diagnose and troubleshoot Salesforce issues. Help lead the efforts to properly organize and clean-up old SalesForce.com data. Ability to prioritize and manage multiple critical projects simultaneously.
Implement and maintain additional applications such as: DocuSign, ServiceCloud, HubSpot, etc.
Training User Adoption Develop training materials and documentation, keep materials up-to-date, and coordinate new users and ongoing training sessions. Please send all inquiries to Kyle.Robinson@rht.com