Business Systems Analyst
Tulsa , Oklahoma
January 27, 2017

Title: Business Systems Analyst

Location: Tulsa, OK or Remote U.S.


McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. McKesson Health Solutions delivers industry-leading clinical evidence and expert technology to help payers and providers collaborate for better healthcare outcomes at lower costs. Our solutions reduce unnecessary healthcare utilization while improving outcomes; operationalize complex volume- and value-based payment models; and optimize billing communication between providers, patients and payers. Our solutions are in more than four out of five payers in the country; more than 3,900 hospitals and facilities use our InterQual® evidence-based decision support criteria; and our RelayHealth® financial solutions are used to automate 1.9 billion financial transactions each year.

We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare.

Join our team of leaders to begin a rewarding career.

Current Need
The Business Systems Analyst is accountable to work on new development projects, client support requests and triage issues related to the Total Payment Platform family of software products. The analyst will work closely and collaborate with the Product Manager to understand the business needs and translate these into functional requirements to ensure that the product vision and goals are met. The analyst is the key liaison between the Product Owner and the Product Development team, ensuring that the requirements are understood and that the end product developed meets the acceptance criteria. The analyst will take ownership of features, user stories, acceptance criteria, and any additional requirements artifacts. Client support requests and triage issues require the analyst to work closely and collaborate with both interdepartmental and intradepartmental resources.  Experience with Enterprise Software solutions and an understanding of software development using a Lean-Kanban and/or Agile methodology is desired.
Position Description 

Assists Product Owner/Product Management in the definition of high-level business requirements (Initiatives) and the prioritization of the product backlog and planning. 

Assists Client Services with requests and triaging of production support issues.  Collaborate with diverse team involved answering, solving or resolving client issues.  Keeps tracking system up to date and team informed of current status. 

Formulates features, user stories, and acceptance criteria (grooming). Collaborates with software developers to research existing business and system processes. Leads and documents requirements definition sessions with business and technical stakeholders to better understand functional, data, user interface, and non-functional requirements. Works within practices and policies for writing, updating, and managing requirements to ensure repeatable processes and delivery of value.

Performs functional acceptance testing of development deliverables to verify they meet the business and functional requirements. 

Identifies opportunities for improving quality and efficiency and helps drive process improvement initiatives.

Participates in external customer demos and validation of defects, features and user stories.

Collaborates with Documentation and Training to ensure accurate representation of the targeted features and other updates from issues in customer-facing documentation


Minimum Requirements
6+ years experience in designing, building, and implementing business solutions using information technology. Significant experience in business analysis, requirements definition and deployment of business requirements to information systems.

Critical Skills
6+ years in supporting production application’s client support and triage items.

A deep understanding of Agile/Lean SDLC with experience grooming Features/User Stories and Acceptance Criteria

Proven track record of identifying opportunities for process improvements and driving those improvements to completion

Basic technical understanding working with SaaS, client/server applications, API services, and RDBMS (Oracle/MSSQL)

Proficiency with basic software applications, including MS Office, MS Visio, and SharePoint

Proven ability to interface with customers and Product Management to elicit and prioritize market/business problems as well as functional/system requirements

Additional Knowledge & Skills

Experience working with Jira and Confluence preferred

Experience leading/mentoring other business systems analysts preferred

Experience with Kanban a plus

Exposure to the healthcare domain in payer/provider operations with a focus on contracting and claim reimbursement a plus

Experience delivering customer demos and presentations a plus

Experience with Balsamiq or similar UI design tools a plus

4-year degree in computer science or related field or equivalent experience

Physical Requirements
General Office Demands

Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement
No agencies please.

A little about us:
You’re mission driven and so are we. Your military experience aligns to open jobs at McKesson, and we need you to help deliver our mission of helping millions of people get more from their healthcare.

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