Business Systems Analyst, Staff
West Des Moines , Iowa
October 04, 2016
Position Description

Business Systems Analyst

Position Purpose:

Provide technical support of ATM/Debit Card products/systems, in support of Client Support and Technology Operations.

Essential Job Duties:

Resolves complex customer technical and/or operational problems with designated software and other company products. Perform certification testing with Vendors. Implement new systems/features as part of upgrades or Client requests. Participate in system walk-through of technical and operational features, functions and attributes of a new or existing computer system. Provide detailed explanations to clients regarding software use, navigation, reporting and other technical operations. Discuss problems, answer questions, offer technical assistance and insure proper handling/follow-up with Clients and other departments’ personnel.  Build an in-depth knowledge of ATM/debit card technical applications, business acumen, and client focus to become a Subject Matter Expert (SME). Act as a SME resource to other associates in Bank Solutions. Independent judgment and team participation is necessary. Provide after hours on call support on a rotating basis. Performs other duties as required.

Required Qualifications:


  • A Bachelor’s Degree in Computer Science or equivalent education in a related discipline is required.
  • Related work experience can be substituted for educational requirement.

Job Related Experience:

  • A minimum of three to five years of experience in technical support, system analysis or related experience required.
  • Financial service industry desired.

Additional Skills/Knowledge:

  • Strong knowledge of Premier Deposit products and/or ATM/Debit card products a plus.
  • Experience with integrating 3rd Party applications a plus (i.e. software distribution).
  • Ability to work independently with limited supervision, as well as in a team environment
  • Highly motivated, pro-active and self-assured with the ability to take the lead when necessary.
  • Knowledge of development life cycle (i.e. program design, flowcharting, coding, testing, debugging, etc ).
  • Strong analytical and troubleshooting ability with strong detail orientation.
  • Takes initiative to learn from team as well as independently through other resources.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with the ability to multi-task.

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