Wells Fargo Merchant Services is looking for a seasoned Business Analyst to focus on requirement elicitation, analysis, and documentation. This position will require working across business lines to solve complex issues and help set the strategy to build future features and benefits in our product continuum. Wells Fargo Merchant Services specializes in providing solutions such as credit card, debit card, check guarantee and gift cards to businesses of all sizes. Wells Fargo Merchant Services is nationally recognized for its ingenuity and reputation as a leader in the electronics payments industry.
The Business Analyst is responsible for managing the business analysis for our internal System Application utilized by sales for boarding of new Merchants and is responsible for eliciting, analyzing, documenting and communicating business requirements for project initiatives. The BA authors key project requirement artifacts which include Project Definition Documents, Use Cases, Business Rules, User Interface Specifications used during Inception , Elaboration and Construction phases for project scoping and Software Requirements Specifications which detail the business, functional and non-functional requirements. The Business Analyst also manages the requirements repository, provide direction and/or guidance to less experience staff and ensures that design addresses stated business requirements. Will act as internal consultant within technology and business groups by using quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies. The team is based in West Des Moines and partners closely with teams from California and Maryland, project/product management resources and technical teams.
Key responsibilities of the role include:
- Business requirements elicitation, analysis, documentation
- Translate complex business needs into business requirements
- Partnering closely with technical teams to ensure that the requirements development and management processes meets their needs, helps streamline their work and controls risk in order for us to deliver high quality solutions which deliver on the business objectives
- Partnering with stakeholders and other lines of businesses to ensure requirements are represented and integrated
- Evaluating ways to improve requirements gathering process
- Conduct requirement sessions with stake holders to gather requirements
- Participate in requirements review sessions to resolve Development and QA ambiguities
- Act as a Subject Matter Expert (SME) on web based boarding application
- Document change controls
- Review Test Cases, Test Plans, Test Scripts and perform limited User Acceptance Testing (UAT)
In order to be successful, candidates will need experience authoring requirements for complex products and projects, ranging from concepts in ideation to platform features already in production. Candidate should excel in verbal and written communications. Candidates will also need a highly-developed capacity to work with and influence diverse functional areas, both within the Wells Fargo Merchant Services group and other lines of business when necessary. In addition, candidates should have experience with requirements development and ideally have an understanding of the payments industry.
Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Required Qualifications
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.