Café Coach - Bellevue, WA
The Café Experience:
Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. You see, we believe banking should fit our customers' everyday lives - not the other way around. Our Capital One Café is a welcoming environment where customers can try out our digital and financial tools, grab a great cup of coffee and get to know our Ambassadors (and each other). It's a place where they can recharge their mobile devices, plug into some free WiFi and learn new ways to save time and money.
We're redefining the typical work experience, too. Our Café team exists to enhance the financial lives of people in the communities we serve. And we're not just looking to fill open positions - we seek outgoing, passionate people who love connecting, teaching and interacting with individuals and the community as a whole and really want to be a part of this whole reimagined banking experience. As the Café Coach, you'll have the unique role of leading a Café team and facilitating legendary experiences for our Customers. As the face of Capital One in the community, you'll build alliances with local organizations and collaborate with vendors to generate new business. You're more than just a manager for the Café Ambassador team, you'll be a trusted mentor and guide for their individual development and overall team performance. Don't just take our word for it, check out what our Café Ambassadors and Café Coaches have to say about their experience at Capital One, and learn more about working in our Cafés:
Here's what we're looking for in you:
-You're a mentor. You'll lead by example and help our Café Ambassadors develop professionally, personally, and as a high-performing team.
-You're obsessed with the Café experience and bring our brand to life. You'll take pride in maintaining the physical space and coaching Café Ambassadors to create a welcoming environment for Café customers and visitors.
-You're a forward thinker and drive continuous improvement. You never settle for the status quo. In fact, discovery drives you, and you're bringing everyone along for the ride.
-You're a proven leader with a franchise ownership attitude. You've been there, done that as a manager of a team focused on achieving and exceeding customer-based goals and metrics.
-You're friendly and engaging and can connect with Café visitors and regulars alike. Yep, you're a people person - whether you're handing out free coffee cards, helping folks with technology challenges or simply showing off some of the cool services and products we offer.
-You're part of the community and have a deep understanding of your market. You'll work with local businesses, nonprofits and charities to plan events both in and outside of the Café.
-You're naturally curious and like to learn. We'll teach you what Capital One has to offer our customers - products, services and experiences - to help steer them in the right direction toward their financial goals.
-You're digitally savvy. You'll showcase what's possible in our physical space and how to easily navigate our mobile and online experience.
-You're a customer advocate. You are always within reach when our customers need assistance. They rely on you to steer them in the right direction. You listen with patience and offer advice that's concise and easy to understand.
-You're a team player. You'll work with an energized team of Café Ambassadors and help inspire your teammates as they inspire you...If you're nodding along and like what you're reading, let's talk.
-High School Diploma, GED, Equivalent Certification or Military experience
-3 or more years of Customer, Retail, or Financial Services experience.2 or more years of People Management experience.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.