Call Center
Location:
Chandler , Arizona
Posted:
November 20, 2017
Reference:
983834140
Job Description Branch ID:5114

Pay Rate/Salary: $11.50-11.50 / Hour
Are you looking for a job in a fun and friendly environment? We have partnered with a Health & Wellness company and we are looking for outgoing, charismatic, customer service oriented ROCK STARS with PERFECT attendance!

We need people who have:


  • Superior customer service skills.



  • A genuine caring and compassionate attitude towards members.



  • A desire to be a part of a health and wellness environment and to promote the values and culture of the organization.



  • Excellent multi-tasking abilities



  • Problem solving skills



  • Here's what you'll be doing...



  • Answer phone and provide technical support to customers such as:

  • password resets


  • Employees handle approximately 40 calls per day and are expected to engage customers and provide efficient and timely responses.




  • Ensure positive call and experience for customer


  • Document information on call in computer system


  • Must be focused, engaged and committed to providing a superior level of customer care.


  • Meet performance standards:

  • Working Rate (adherence to scheduled time on phone)


  • Quality


  • Calls per hour


  • Escalations





    1. attendance � due to the amount of learning content, during training, no time can be missed from work. There is a strict attendance policy in place before and after training that must be followed.






  • Job Requirements High school diploma or GED required!
    �Computer literacy � will be talking on the phone while navigating the computer and must be able to:
    •Work quickly with multiple screens
    •Copy and paste text from one window to another
    •Navigate web based tools
    •Upload files

    �Good problem solving skills - Look up information in a reference tool
    �Basic data entry skills � 30 wpm
    �Excellent written and verbal communication skills
    �Clear well spoken voice over the phone
    •Must sound good over the phone � friendly, professional
    •Excellent grammar
    �Spelling accuracy

    To apply, please send your resume to Phoenixresumes@staffmark.com

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