Call Center Agent
Fremont , California
November 22, 2017

Main Job Tasks and Responsibilities •answer calls and respond to emails •handle customer inquiries both telephonically and by email •research required information using available resources •manage and resolve customer complaints •provide customers with product and service information •enter new customer information into system •update existing customer information •process orders, forms and applications •identify and escalate priority issues •route calls to appropriate resource •follow up customer calls where necessary •document all call information according to standard operating procedures •complete call logs •produce call reports

A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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