Job Description Branch ID:5568
Pay Rate/Salary: $17-18 / Hour
Exceptional customer service and technical expertise. On the phone or via messages through our website, chat and email, you'll work one-one with customers, walking them through their tech problems and finding solutions. The job is fun, it's challenging, and personally and professionally rewarding. Whether customers don't know what to do or they just don't have time to fix it themselves, you'll be their herotheir patient, go-to expert, helping with everything from laptops and tablets to smart phones. We'll give you the support to help you succeed, including in-depth interactive training on the systems, applications and tools that facilitate device set up, education, and troubleshooting. If a service or feature isn't working, you'll help get it up and running. You'll also be a teacher, explaining everything from device capabilities to wireless carrier data product offerings. And when you're finished, you'll simply log each customer's data, including contact information, a statement of the problem and resolution, and a list of the tools you used.
Job Requirements Working knowledge or ability to learn multiple hardware platforms and operating systems, including: Android, and, Apple IOS, wireless technology, wireless equipment and applications
Ability to troubleshoot reported problems on hardware, software, OS, applications and device compatibility
Strong decision making and problem solving skills
Excellent computer skills (of course)
Excellent voice and interpersonal communication skills
Ability to retain the detailed information needed to solve complex problems
Good organizational skills and the ability to multi-task
Comfort with Web-based tools and search engines
The patience to adapt to varying customer knowledge and skill levels
To apply, please send your resume to AsurionPSS@staffmark.com
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