Call Center Claims Analyst

  • Company: Adecco
  • Location: Newark, Delaware
  • Posted: November 25, 2016
  • Reference ID: 226900033
Adecco Group has an opening for a contract/temp-to-hire position as a Claims Analyst for a customer located in Newark, DE JOB SUMMARY: Claims Initiation Analyst II: Claims Analyst II: Receives incoming calls and assists customers with questions or issues regarding potential billing dispute and/or fraudulent related activity on their credit card account Takes appropriate action based on an evaluation of the customer's needs which may include, filing a new claim(s), updating and follow-up on existing claim(s), and/or reviewing appeals on denied claims Takes personal ownership to ensure that customer requests are processed quickly and efficiently, while maintaining compliance with industry regulations and bank procedures Responsibilities include but are not limited to: Initiating claims using multiple systems and tools, providing first call resolution on inquiries, and may assist the customer in resolving disputes directly with the merchant May debit or credit customer's accounts, as appropriate May research and resolve other general customer account inquiries as appropriate and/or escalate issues on the customer's behalf while providing world class customer service Understand and adhere to established service level agreements and set appropriate expectation with the clients and customers regarding the claims process Ideal candidate will have credit card knowledge in a customer service contact center HOURS/SALARY: 22.00 with CLAIMS EXPERIENCE and 18.00 with banking and customer service exp only THREE SHIFTS TO CHOOSE: Shifts Monday - Friday 9:30am - 6:00pm Monday - Friday 10:30am - 7:00pm Monday - Friday 11:30am - 8:00pm HOW TO APPLY: Candidates interested in this Claims Analyst position should apply IMMEDIATELY. DO NOT DELAY. Please click on the "Apply Now" button to fill out your application. If you have any questions, please contact Sheri Petain by email at: Important information: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above; however your resume must be received via the "apply now" button included within to be considered. The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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