Job Description Branch ID:2211
Pay Rate/Salary: $15.00-15.00 / Hour
Staffmark currently has an opening for a talented individual to fill the role of Senior Call Center Coordinator in Erie, PA. In this role, you will be responsible for performing support to call center teams and providing evaluation and assistance of problems/issues/concerns and/or real-time business activity monitoring. This role is also responsible for agent scheduling, monitoring service levels, and providing first-level evaluation of agent activity.
The ideal candidate will have customer service experience, data entry skills, excellent verbal communication, problem solving skills, documentation skills, listening skills, phone skills, and be able to resolve conflicts and provide solutions.
Candidates should have at least two years of CSR and/or Office/Administrative exp.
Staffmark offers our employees a competitive salary and benefit package including medical, dental, and vision insurance, a 401(k) plan, short-term disability insurance, and more.
Contact Staffmark today to join our team of exceptional people!
Job Requirements Must have open availability.
Candidate must have experience/skills in:
Workforce Management and Planning
To apply, please send your resume to firstname.lastname@example.org
A little about us:
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