Call Center Customer Service 2 Years Exp Required

  • Company: Adecco
  • Posted: November 25, 2016
  • Reference ID: 1774149090
Adecco is assisting a local Client and recruiting for Contract-To-Hire Call Center Customer Service Representatives (Contract to Hire, Banking) in Omaha, NE. This position is for Adecco's global payment technology solutions client. It is a great opportunity with a well-established company and offers a competitive W-2 compensation and benefits package.

Position Type: Contract-To-Hire no corp-corp or third party please
Job Location: Omaha, NE
Relocation: No relocation assistance is available
Remote: Onsite Only
Length of W-2 position: 2 Months Contract-To-Hire for the Right Candidate
Experience Level: 2+ Years of Experience in a Call Center
Education Level: High School Diploma or GED
Pay Rate: $15.00/ Hour W-2 with Candidate benefits package available
Position Type: W-2 Only no corp-corp or third party please

Adecco does not sponsor Visa candidates at this time. To be considered for this position, you must have the legal right to work in the US without sponsorship

To Apply: Apply Online by selecting "Apply Now" or email your resume directly to the recruiter:
Cynthia Rincavage at: (

Job Overview:

Two Years of Call Center Experience is Required!

Duration is until 1/31/2017 with a possibility of becoming a full-time employee. Training provided 2 weeks classroom training. All Training is: M - F 2pm - 10:30pm

Work Schedules available:

M-F: (Noon-8:30) (12:30pm-9:00pm) (1:00pm-9:30pm) (1:30pm-10:00pm) (2:00pm-10:30pm)
Su, M, T, W, Th: (Noon-8:30pm) (1:00-9:30pm)
T, W, Th, F, Sa: (Noon-8:30pm) (1:00pm-9:30pm) (2:00pm-10:30pm)
Su, M, T, W, Th: (2:00pm-10:30pm)

Customer Service Representative - Bank Services - Two Years of Call Center Experience is Required!

Call Center functions are focused on providing the outstanding client service, support and experiences that are critical to our ongoing success. Our Operations owner-associates are responsible for the stability of our global network infrastructure by helping our financial institution clients with various aspects of transaction processing, including statement management, card production and ticket-issue resolution. Our Call Center owner-associates are often the first point of contact for our business clients, and they play an important role in driving client satisfaction. They are responsible for answering questions and resolving problems on a wide range of issues, including account activation inquiries, potential fraudulent activity and our full range of products and services.

Job Responsibilities

Handles both inbound & outbound calls, which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Handles customer service inquiries and problems via the telephone. May answer inquiries, resolve problems, and promote products/services. May receive and respond to customer service inquires via mail, fax, or email. May monitor systems to detect possible fraudulent behavior related to credit card usage and contact card holders to investigate possible fraud. Researches problem areas and documents processes used to correct issues. Customer service is the primary function, but may include minimal selling or promotion of products or services. Uses computerized system for tracking, information gathering, and/or troubleshooting. Uses established procedures, but have the ability to deviate when needed, and requires only general supervision.
Uses computerized system for tracking, information gathering, and/or troubleshooting. Uses established procedures, but have the ability to deviate when needed, and requires only general supervision.
Performs work that is varied and that may be somewhat difficult in character, but usually involves limited responsibility. Some evaluation, originality or ingenuity is required.

Required Qualifications

Requires 2 Years of Call Center Experirence
Requires sufficient knowledge to comfortably sell or promote products, and services. Typically requires a high school education or equivalent and one to three years of experience, preferably contact center or customer service experience.

2 Years of Call Center Experience
Accuracy and Attention to Detail
Customer Service Management and General Computer Competencies
Customer Support Policies, Standards and Procedures, Customer Support Service Agreements
Problem Management Processes and Service Requests
Customer Support Systems
Selling and Knowledge of Product Lines (Banking with Training Provided)

Adecco offers Consultant benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities. Adecco Group is an Equal Opportunity Employer. All applicants required pass a Criminal Background and Drug screen prior to employment. Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Cynthia Rincavage, National Technical Recruiter
Adecco Staffing USA
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The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions.

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