Call Center Customer Service (Credit Card)

  • Company: Adecco
  • Posted: November 12, 2016
  • Reference ID: 1505238535

Contract To Hire: Adecco is assisting a local Client and recruiting for a Contract - To - Hire Call Center Customer Service Representative (Multiple Shifts Available Daytime) in Omaha, NE. This position is for Adecco's client who is a Global Payment Technology Solutions Company. It is a great opportunity with a well-established company and offers a competitive W-2 compensation and benefits package.

Job Location: Omaha, NE
Relocation: No relocation assistance is available
Remote: Onsite Only Training Provided
Length of W-2 position: 6 Months Contract To Hire (multiple Daytime shifts available)
Experience Level: 1-3+ Years of Experience in Customer Service Call Center Preferred
Education Level: High School Diploma or GED
Pay Rate: $14.00/ Hour W-2 with Candidate benefits package available
Position Type: W-2 Only no corp-corp or third party please

Adecco does not sponsor Visa candidates at this time. To be considered for this position, you must have the legal right to work in the US without sponsorship

To Apply: Apply Online by selecting "Apply Now" so your resume directly to the recruiter

Job Description:

** Training Provided **
*Various Shifts Available. Please specify which shift(s) you prefer*
Monday-Friday 8am to 4:30pm or 9:00am to 5:30pm or 10:00am to 6:30pm or 10:30am to 7:00pm or 11:00am to 7:30pm

Call Center Overview: Call Center functions are focused on providing the outstanding client service, support and experiences that are critical to our ongoing success. Responsible for the stability of our global network infrastructure by helping our financial institution clients with various aspects of transaction processing, including statement management, card production and ticket-issue resolution. Our Call Center associates are often the first point of contact for our business clients, and they play an important role in driving client satisfaction. They are responsible for answering questions and resolving problems on a wide range of issues, including account activation inquiries, potential fraudulent activity and our full range of products and services.

Job Responsibilities:
Training Provided
Handles both inbound & outbound calls, which are widely varied in content and frequently requires deviation from standard screens, scripts, and procedures. Handles customer service inquiries and problems via the telephone. May answer inquiries, resolve problems, and promote products/services. May receive and respond to customer service inquires via mail, fax, or email. May monitor systems to detect possible fraudulent behavior related to credit card usage and contact card holders to investigate possible fraud. Researches problem areas and documents processes used to correct issues. Customer service is the primary function, but may include minimal selling or promotion of products or services. Also may require additional knowledge including but not limited to, association guidelines, changes and procedures.
Uses computerized system for tracking, information gathering, and/or troubleshooting. Uses established procedures, but have the ability to deviate when needed, and requires only general supervision.

Required Qualifications:
Requires sufficient knowledge to comfortably sell or promote products, and services.
High School Diploma or GED
1-3 years of experience, preferably contact center or customer service experience.
Accuracy / Attention to Detail, Customer Service Management, General Computer Competencies, Customer Support, Support Policies and Standards, Procedures, Customer Service Agreement, Problem Resolution Management, Services Requests Management, Customer Support Systems, Some Sales, Knowledge of Product Line

To Apply: Apply Online by selecting "Apply Now" so your resume directly to the recruiter

Adecco offers Consultant benefits including Holiday, 401(k), Insurance Benefit Plans. Adecco Group is an Equal Opportunity Employer. All applicants required pass a Criminal Background and Drug screen prior to employment. Equal Opportunity Employer Minorities/Women/Veterans/Disabled
The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions.

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