Republic Services is an industry leader in U.S. recycling and non-hazardous solid waste. Through our subsidiaries, Republic’s collection companies, recycling centers, transfer stations, and landfills focus on providing effective solutions to make proper waste disposal effortless for our 14 million customers. We’ll handle it from here., our brand promise, lets customers know they can count on Republic to provide a superior experience while fostering a sustainable Blue Planet for future generations to enjoy a cleaner, safer and healthier planet.
As a Call Center Customer Service Representative, your goal is to deliver the highest level of quality service to our customers. You will have the support of your Customer Resource Supervisor and ongoing training and development to support this goal. As a Customer Service Representative, you will receive and respond to customer calls, inquiries, requests and complaints. Utilizing the skills gained in our four-week training program, you will research the request and ultimately deliver a superior customer service experience.
**Why Republic Services?**
+ Help us protect our planet in a customer service job that makes a difference
+ Highly competitive salary, plus generous benefits
+ New, state-of-the-art center with the latest technology tools.
+ Stand up desks: At the push of a button your workspace will rise so you can stand while working,
+ Excellent locations, with daycare and fitness facilities nearby
+ One of Business Insider’s 30 Most Meaningful Companies to Work For in America
+ Forbes 2017 America's Best Large Employers
+ Ethisphere's 2017 World's Most Ethical Companies
**Be a true customer resource.**
+ Serve as a concierge between our customers and our company
+ Be highly empowered to problem solve with customers using your judgment and skills on the first call.
+ Respond to mostly inbound calls.
+ Receive four weeks of paid training.
+ Have excellent opportunity for career advancement, including positions that offer sales and commission.
**Knowledge, Skills & Abilities**
+ Good time management skills to ensure assigned responsibilities are completed in an efficient manner.
+ Good communication skills; able to effectively communicate to all levels of management and customers.
+ Strong active listening skills; gives full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and letting others fully state their ideas.
+ Grasps concepts quickly and has good follow-through skills; adheres to work schedule and follows through on challenges as they arise; maintains a positive outlook.
+ Excellent written and verbal presentation skills.
+ Excellent self-motivation skills; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals.
+ Trustworthy and maintains the highest level of confidentiality at all times.
+ High energy, friendly and engaging.
+ Excellent service orientation; actively looks for ways to help people.
+ High school diploma or GED required.
+ Associate’s or Bachelor’s Degree preferred.
+ Waste or service industry experience is a plus.
+ Bi-lingual in English and Spanish is a plus with extra pay.
+ Successfully completes training to become knowledgeable about the waste services industry and Republic Services’ processes, services, and policies. • Responds in a timely and accurate manner to customer service calls, ensuring that service issues and concerns are treated in a respectful and professional manner.
+ Effectively responds to routine issues regarding residential and commercial service matters, which may involve outbound calls and other communications to resolve billing questions, service inquiries or cancellations, residential price increases and equipment issues.
+ Returns all internal and external calls, emails and faxes in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner.
+ Receives and reviews individual performance metric reports and action plans with manager to understand individual performance.
+ Enters service data into computer for billing and scheduling purposes.
+ Logs information about customer service interactions into systems; updates information in a timely and accurate manner in order for associates to able to track service inquiries and resolution.
+ Performs other job-related duties as assigned or apparent. The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position and are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
**Rewarding Compensation and Benefits**
+ Eligible employees can elect to participate in:
+ Comprehensive medical benefits coverage, dental plans and vision coverage.
+ Health care and dependent care spending accounts.
+ Short- and long-term disability.
+ Life insurance and accidental death & dismemberment insurance.
+ Employee and Family Assistance Program (EAP).
+ Employee discount programs.
+ 401(k) plan with a generous company match.
+ Employee Stock Purchase Plan (ESPP).
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
A little about us:
The dramatic growth and high performance of Republic Services is an American success story we’re proud of.
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