Call Center Customer Service Representative - Direct Services

  • Company: Farmers Insurance
  • Location: Austin, Texas
  • Posted: November 22, 2017
  • Reference ID: 1700091G
We are Farmers!

Call Center Customer Service Representative – Direct Services Starting Pay $15 - $17/HR (DOE)

Hours of Operation - Monday - Friday 8A-9P CST and Saturday 9A-8P CST

Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world. Start your career at Farmers today!

Farmers Offers You:
  • Paid training plus all the tools you need to succeed – no insurance experience necessary
  • Bi-weekly pay – paid every other Friday
  • Fun and safe work environment with caring mentors and passionate leadership
  • Performance based rewards – you drive your own success
  • Total Rewards Benefits Package including 401K (up to 6% company match),Tuition assistance, Medical, dental, vision, and life insurance, Wellness Program, Paid Time Off (PTO), Short-term Disability, and on-site amenities including fitness center, game room, internet bar, food vendors, Employee Credit Union/ATM.
  • Business Casual Dress Environment (including jeans)
  • Community Involvement (i.e. Corporate Challenge, March of Dimes and more)

Department Overview

The Farmers customer service professional provides support to our exclusive insurance agency force and policyholders. The customer service professional is a part of a multi-faceted department that also assists the Farmers exclusive agency force with coverage questions, system navigation and policy service for homeowner and automobile lines of insurance.

Our customer service professionals serve as the first point of contact for inbound calls from our agency force and policy holders. Taking inbound calls, they assist our agents and policy holders with a variety of questions regarding auto and homeowner policy coverage. Customer service professionals also make requested policy changes for our customers.

Job Summary

Communicates with internal and external customers about intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts. Utilizes competencies and skills to provide a positive customer experience.

Essential Job Functions

Analyze, clarify and resolve intermediate policy and account related questions from internal and external customers. Reviews problems and communicates with appropriate personnel to obtain information when necessary. Responds to customer inquiries through appropriate mediums. Attains performance level standards as outlined in performance objectives. Continues to build personal skill set by participating in in-house or outside insurance / industry related courses / seminars as deemed necessary to expand product / system knowledge. Stays current with relevant product(s). Understands and strives to support organization’s overall strategy. Models Farmers core values. Performs other duties as assigned.


Business Results – meets individual performance, metrics and goals.

Innovation – identifies and suggests innovative process changes to support business practices.

Communication- above average written and verbal communication skills.

Job Knowledge- intermediate billing, underwriting guidelines and policy processing.

Team Work- accepts feedback when offered to reach full potential and works well with others in addition to incorporating best practices from others.

Physical Actions

Besides some sedentary work, job duties require some or all of the following physical activities: Standing, carrying/lifting up to 10 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing.

Physical Environment

Required job duties are normally performed in a climate-controlled office environment

Education Requirements

High school diploma or equivalent. Completion of required additional training

Experience Requirements

Minimum of 1-3 years of experience working in a call center customer service role or the equivalent of customer service experience in a similar environment

Special Skill Requirement
  • Critical Thinking
  • Advanced conflict resolution skills
  • Consistently meeting or exceeding performance measurement goals
  • Ability to excel in a structured environment

An Equal Opportunity Employer

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