Call Center Customer Service/Fraud Analyst (Level II)
Adecco Group, a world leader with the recruitment of office professionals is currently recruiting for dependable and experienced Fraud Analyst professionals for a long term contract in Newark, DE. Shift: 12:30p-9p Tues-Sat and Sun-Thurs In this Fraud Analyst role you will be responsible for reviewing accounts for detection and prevention of possible fraudulent related activity. Duties for the Fraud Analyst role include but not limited to: Research and analysis of account activity to determine levels of risk and fraud type Complete inbound/outbound calls and take appropriate action as needed based on transaction characteristics Perform back office functions related to research and resolution of fraudulent activity and service support. Requirements: 1 year of call center experience Ability to navigate in multiple computer systems while interacting with the customer Flexible with schedule as business needs arise Ability to use good, sound judgment in decision making Self-motivated and goal-oriented Strong verbal and written communication skills Proficient with computers Ability to work in a fast paced contact center environment, occasionally balancing the need to support the inbound call center while meeting production and quality goals College degree or commensurate work experience Preferred Skills: Knowledge of Fraud system applications (TSYS, BLAST and BLADES, BOSS/FAST, COIN and BOL) Experience with Credit Card Fraud, Online wire fraud and Deposit fraud Experience with handling business customers Adecco offers a competitive benefit package. How to Apply: To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position please contact Jenifer Robinson at firstname.lastname@example.org Important information: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities. Adecco Group is an Equal Opportunity Employer. Equal Opportunity Employer Minorities/Women/Veterans/Disabled The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories 700,000.