Job Location: Tulsa, OK
Manages team of supervisors and associates (onsite & virtual) who assist customers with service inquiries and transaction processing. Collaborates with a variety of internal organizations to develop and integrate strategies, action plans and customer-focused processes to support key business objectives. Ensures the delivery of high quality, efficient, and cost effective customer service. Develops strategies to promote customer retention; support programs and processes to increase revenue.
Customer Solutions Center
At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”
MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
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Requisition #: 45781