Call Center Rep
Location:
Cincinnati , Ohio
Posted:
November 24, 2016
Reference:
55450
Pay Rate/Salary: $13.62-13.62 / Hour
Luxottica is located in Mason close to Kings Island. It is an international company. They own all of the Lenscrafters, Pearl Vision, Sunglass Huts and numerous other eyeglass stores around the world.

JOB DUTIES:

Provide excellent customer service by communicating effectively with the Luxottica Retail Field Associates. Major Duties and Responsibilities�. Places orders and checks status of orders. � Participates in assigned projects within and outside the department.� Partners with Vendor Consultants to research substitutions and alternatives with products that are unavailable or backordered.� Understand other functional areas to assist caller with concerns�

Excellent telephone techniques, which includes employing courteous language and proper grammar.� Excellent verbal and written communication skills� Excellent active listening and comprehension skills� Ability to demonstrate empathy to the caller's situation� Ability to negotiate win/win resolutions� Ability to multi-task and to prioritize handling of issues in a high stress/high pressure work environment.� Ability to maintain composure when dealing with irate customers and to know when escalation is necessary.� At least 3 years of Customer Service experience. Call Center experience preferred Intermediate Optical knowledge as required by the department.

Start Date: Monday, December 5 Training time will be 8:30 am -5:00 pm Training will be approximately 7 � 10 business days � Hours of operation are 9:00 AM-7:00 PM Monday-Friday with a Saturday rotation. Saturday hours of operation 9:00 AM-6:00 PM. Candidate would need to be available to work during any of these hours but would only be assigned to a regular 8 hour shift. Pay rate: $13.62

IF YOU ARE INTERESTED PLEASE COME INTO OUR OFFICE OR CALL US AT 513-682-2800.

RequirementsAt least 3 years of customer service experience. Pass all of the required assessments.

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