Lowes has exciting fast-paced Contact Center opportunities at our Customer Support Center in Wilkesboro, NC. Our agent schedules include night and/or weekend work unless otherwise noted. By applying to this job opening, your application will be reviewed for consideration of the following positions.
The CC Base Agent position serves as a first point of contact for customers and store employees requiring assistance with complaint resolution, product information and availability, stock and special order sales processing, special order sales systems and reconciliation, troubleshooting to diagnose or solve product performance issues; scheduling service appointments; answering questions about warranty and Extended Protection Plan coverage: complaint resolution; working directly with Independent Service Providers to facilitate quick and complete repairs; and other repair related inquiries and services. The CC Base Agent positions provides support through phone and/or written interaction. This position is in a fast-paced call center environment and schedules include night and/or weekend work.
The ideal candidate will possess the following: a minimum of one (1) year previous customer service experience; strong communication (written, verbal and listening), decision-making, and problem-solving skill; a positive approach to customer service; excellent time management/organizational skills (ability to handle multiple tasks simultaneously); good computer and typing skills (25 words per minute). This incumbent must be a demonstrated self-starter and self-manager.
With fiscal year 2013 sales of $53.4 billion, Lowe's Companies, Inc. is a FORTUNE® 100 company that serves approximately 15 million customers a week at more than 1,825 home improvement stores in the United States, Canada and Mexico. Founded in 1946 and based in Mooresville, N.C., Lowe's is the second-largest home improvement retailer in the world. For more information, visit Lowes.com.
Lowe's is an equal opportunity affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability.
Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
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Lowe’s isn’t just a home improvement company; we’re committed to creating a culture that’s inspiring.