Call Center Representative
Adecco is currently seeking Inbound Call Center Representatives for a premier client in Ewing, NJ. As a Call Center Representative, you will be responsible for responding to customer inquiries via phone and email while providing exceptional customer service.
• Minimum of 1 year experience in an inbound call center
• Experience utilizing a CRM (client relationship management) system
• Excellent verbal and written communication skills
• Strong attention to detail
• Ability to handle difficult customer situations
• Strong PC (database, internet, email) skills
• Respond to basic routine customer inquiries via phone & email using scripted responses
• Communicate clearly and concisely, via phones & email
• Handle diverse and sensitive issues for dissatisfied customers
• Utilize multiple databases, internet and email to retrieve data, communicate and document calls
Adecco provides one of the most comprehensive benefits packages in the industry to our employees.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled