Call Center Representative
Epiq Systems Class Action business operates a call center to handle potential claimant inquires and claims. The incumbent for this position is responsible for answering inbound and outbound calls, processing email, chat and callback interactions. Essential Duties and Responsibilities: 1) Professionally answer calls and address caller inquiries as needed. 2) Route calls as needed to appropriate resource. 3) Perform research using available resources as needed to provide required information to callers. 4) Identify and escalate more complex issues to the research team. 5) Complete necessary administrative work as needed and complete call logs accurately. 6) Other projects as assigned by supervisor. Job Qualifications and Requirements: • Good verbal and written communication skills • Dependable and able to adhere to schedule • Effective problem solving skills • Effective listening skills • Customer service orientation • Attention to detail • Ability to work effectively in a high volume and sometimes stressful work environment. • Ability to read, write and speak English • Ability to sit at work station for long periods of time.