As a Call Center Representative II you will be providing service and information to customers regarding all types of inquiries related to CVS.com and refill reminder services. You will also supports programs to increase revenue, generate sales and conserve existing assets. You will respond and research CVS.com requests from customers via telephone and e-mail, and accurately complete and submit all types of CVS.com orders as well as record notes to customer accounts to provide detailed account history. Regular shift for this role would be 2:30pm-11:00pm with weekend availability necessary.
Additional responsibilities include:
- Providing assistance with website navigation and placing CVS.com and Photo web orders.
- Providing company and product information following defined policies and procedures to provide a consistent level of excellent customer service.
- Following-up with local CVS stores to ensure script is ready as promised when necessary.
- Specialty programs such as surveys, promotional sales, and store follow up calls.
- Efficiently accessing multiple electronic systems and LAN/PC to provide complete response.
- You will need to have a flexible schedule to accommodate business needs including evenings, weekends and holidays. 503258
A little about us: