Call Center Representative (Texas STAAR)

  • Company: Adecco
  • Location: Trenton, New Jersey
  • Posted: February 02, 2017
  • Reference ID: 2066749967
Call Center Representative
Location: Ewing, NJ
Pay Rate: $15.50-$16.50 per hour
Shifts: 9:00am-5:30pm or 9:30am-6:00pm (Extended hours may be required)

Adecco currently has multiple openings for Call Center Representatives in Ewing, NJ. Successful candidates must have excellent verbal skills, personable over the phone, reliable and able to provide outstanding customer service. If you meet the qualifications listed below, please Apply Now!

Basic Functions and Responsibilities
Perform a variety of tasks associated with customer and client services for the Contact Center by responding to routine and sensitive telephone calls. Communicate with district officials, test administrators, students, and parents via telephone and email to provide or obtain information regarding the testing process.


• Communicate clearly and concisely in both written and oral formats
• Demonstrate professionalism and patience in troubleshooting with technical issues as well as non-technical
• Utilize Oracle Service Cloud (OSC) to document all customer interactions
• Demonstrate strong problem solving skills and the ability to ask appropriate investigative questions
• Ability to accurately describe technical issues to be forwarded to a supervisor for review
• Provide complete and accurate information
• Proactively identify additional questions and responses based on experience
• Effectively work as part of a cohesive team and as an individual contributor
• Achieve individual performance metrics and goals including, but not limited to, attendance, schedule compliance, adherence to working shift, use of OSC, quality, email rate per hour (RPH), average handling time (AHT), and meeting deadlines

Demonstrated ability to clearly communicate, with attention to style, tone, and detail
Ability to handle complex and demanding situations, tactfully
Ability to deescalate irate customers during telephone interactions, delicately
Maintain an awareness of impact on public relations and possible repercussions
Ability to work under pressure of deadlines and handle last minute requests
Ability to effectively interact with all levels of staff in a diplomatic and professional manner
Must be able to multi-task and poses superior attention to detail
Must consistently use active listening skills to determine customer issues
Must be able to maintain confidentiality when dealing with sensitive matters
Must have a thorough knowledge of business English and grammar
Experience using Macs and Windows devices and the Microsoft Office Suite (Word, Excel, and Outlook)
Ability to learn new computer applications
Two years of customer service and/or clerical experience or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary
Technology related schooling or previous experience trouble shooting technical issues in a call center environment is preferred
A high school diploma or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary

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