Do you take pride in providing top level customer service and can lead a team to do the same? You have previous leadership and customer service experience just need for an opportunity to showcase your skills? Manpower is hiring a Call Center Customer Service Supervisor to lead a team of representatives in Brownsville!
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.
This position offers:
$25.56 per hour first 40 hours
Overtime opportunities to earn even more
Long Term Contract position
Great Working Environment
Access to Manpower college and skills training platform
Day Shift Hours
Essential Job Duties:
Provide supervision, development and coaching of CSRs to ensure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals, including performance reviews and appraisals
Perform tasks to ensure project and program service level requirements and adherence goals are met
Facilitate and deliver CSR training as required
Support and enforce contact center expectations as well as departmental and corporate policies and procedures
Log in to CSR queues (phone or chat) as required during high contact volume and/or all hands on deck status
Evaluate employee key performance indicators and identify training needs and development opportunities
Education and Experience
High school diploma or GED
Bachelor's Degree from an accredited college or university required or equivalent work experience preferred
At least six (6) months of supervisor or leadership experience
At least two (2) years of customer service, leadership and team interaction skill
Experience with, or knowledge of, the Medicare program and health insurance industry preferred
Ability to manage a high level of confidentiality and experience handling PHI and PII
Proficient in Microsoft office suite with an emphasis on Excel
Excellent organizational, analytical, written, and verbal communication skills
Excellent time and people management and problem-solving skills
Ability to communicate effectively in English, both verbally and in writing, along with bilingual abilities
Ability to use good judgment, make independent decisions and proactively problem solve as required
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to work as a team member, as well as independently
If you are looking to make a difference and provide excellent customer support to your community apply today. Please apply with your current resume for immediate consideration. Great leaders are hard to find so please share our job!
A little about us:
For nearly 70 years, Manpower’s mission is to provide job seekers with meaningful career opportunities.