Campaign Specialist | Responsys Team | Seattle
Posted: April 02, 2016
Reference ID: 1600091A
Campaign Services is a team comprised of Campaign Specialists who are pivotal members of the Responsys Professional Services team. Campaign Specialists build and deploy cross-channel marketing campaigns on behalf of our clients with quality being the number one concern. We are instrumental in serving the Responsys client base, achieving their marketing needs, and becoming an extension of their marketing team.
Campaign Services works on many different projects ranging from simple promotional emails to highly dynamic data driven automations with cross-channel orchestration. Wet ypically engage with our clients in three different ways: Ongoing full-service support, project based, or consultative knowledge transfer.
Member of an expert services team who is responsible for delivering a quality solution in a timely manner, on budget and to a client*s satisfaction. Responsible for delivering a set of services and key deliverables that match customer specifications. Key responsibilities include the development, testing, and launching of marketing programs.
Member of the Expert Services team who provides expert services both as an individual and a team member. Takes direction from senior team members and management to ensure quality marketing deliverables for Oracle customers. Has strong subject matter expertise in marketing programs and campaigns. Has the ability to develop, coordinate, test, and launch standard interactive marketing programs using the Oracle Marketing platform for on-time, on-budget, and error free project deliverables. Has the ability to provide guidance to junior members. Can actively manage customer escalations. Reviews project requests from clients to determine how to implement using established processes and best practices, or scope production specifications for custom projects. Seeks direction from leadership and escalates issues as required.
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