Campground Supervisor-Lake Powell-Wahweap-Wahweap Campground
Location:
Page , Arizona
Posted:
September 11, 2017
Reference:
103001
Overview: About Aramark
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World's Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter .

Description: POSITION SUMMARY: Campground Supervisor oversees the daily Campground and Store operations; supporting and training all Guest Service Workers. They ensure all preparations are being completed in advance for the day's arrivals and tours, ensuring all Guest Services Workers are on task for delivering superior customer service. Campground Supervisors are the example for the Guest Services Workers to aspire to; continually going above and beyond, delivering exemplary customer service and successfully resolving any guest situations that may arise. Campground Supervisor holds staff accountable and conducts necessary coaching to maintain guest service and operation standards. Furthermore, they must be able to maintain a professional and enthusiastic atmosphere even in the absence of management.

ESSENTIAL FUNCTIONS:

  • Perform all Guest Services Worker duties
  • Maintains training records and on-boarding tools for all Guest Service Workers
  • Maintains consistency with Front Desk operations and procedures
  • Partner with Group Manager to be liaison for our tour groups
  • Involved in pertinent conferences with Accounting, Groups, Reservations and Rates & Inventory Departments to ensure smooth operation
  • Oversee Campground Front Desk, Store and Housekeeping operations
  • Work closely with Lodge Front Desk and Housekeeping to maintain a consistent system
  • Train Guest Services Workers on all aspects of the role - helping to develop a team of customer service focused professionals
  • Support the Guest Services Workers in the day to day operations of the Resort - ensuring all opening and closing tasks are completed
  • Hold pre-shift meetings to ensure that the Campground team are aware of the day's arrivals, departures, visiting VIPs, WEST guest service of the day, Boat Tour schedules and any other miscellaneous information to ensure successful operations
  • Ensure Guest Services Workers remain active during down time by preparing for upcoming arrivals, stocking shelves, organizing back stock and completing other relevant projects
  • Encourage and support Guest Services Workers in selling tours and activities including boat tours, power boat rentals and fishing trips to all guests
  • Respond directly to all customer complaints and ensure they are resolved efficiently and immediately in a professional manner which does not negatively impact on the reputation of Lake Powell Resorts and Marinas
  • Ensure accurate and correct billing
  • Audit working banks to ensure accuracy and accountability
  • Run all supporting Property Management System reports which assist in the efficient running of the Campground including arrival and departure reports, along with other relevant reports
  • Assist Group Department and other relevant parties with all Tour Groups - ensuring all pre-arrival preparations have been completed. Go above & beyond to ensure Tour Groups and all guests have an enjoyable stay
  • Maintain and balance unit inventory and communicate any discrepancies or concerns to all departments i nvolved
  • Assign unit and group blocks as required
  • Should be highly knowledgeable about Lake Powell Resort and Marinas and the surrounding areas; acting as a concierge resource for all guests. This includes but is not limited to: retail, boat rentals, food & beverage opening hours and services, tours and activities and surrounding area amenities and activities such as other National Parks in The Grand Circle
  • Must be flexible - willing to work a rotational schedule with rotational days off that may include weekends and holidays
  • Must be well groomed and maintain a high level of professionalism at all times
  • Must perform all miscellaneous duties assigned by upper management
  • Share innovative ideas to improve efficiency and operations
  • Order merchandise and other items in appropriate quantities from warehouse and vendors to meet demand
  • Partnering with Maintenance Department to keep property in working order and look for areas of improvements
  • Ensure cleanliness standards are being adhere to maintain a pleasant atmosphere throughout the Campground and Store at all times
  • Creative scheduling keeping business, budget and guest service in mind. Maintain accurate payroll records.
  • Ensure all food handling and alcohol sales procedures are being followed
  • Other duties as assigned

STATUS AND SCOPE:
  • Reports to Campground Operations Manager
  • Campground Supervisor must be able to support and oversee the Campground team to ensure the highest levels of customer service are adhered to; ensuring the campground operates as smoothly and efficiently as possible
  • Campground Supervisor should demonstrate strong time-management, communication (oral & written) and organization skills. They should be confident, courteous and positive and able to multi-task and thrive under pressure.


Qualifications: QUALIFICATIONS:

  • Must have a High School Diploma
  • Two years or more experience as a Supervisor in a hotel/campground or retail operation
  • Must be computer literate in MS Office programs, with previous knowledge of Property Management Systems
  • Must have outstanding guest service skills
  • Working knowledge & experience of hospitality field is preferred
  • Willingness to gain a good understanding of Lake Powell Resorts and Marinas and surrounding area, becoming fully knowledgeable on all activities and amenities offered
  • Must be able to identify developments in department and find solutions to improve operation
  • Knowledge of store operations and merchandising
  • Must understand cash control and cash audit procedures
  • ServSafe and TIPS certifications
  • Valid Driver's License and pass motor vehicle check to drive company vehicle
  • Must be 21 years of age or older

A little about us:
At Aramark, we believe that each of our employees can play an important role in creating the great experiences that become lasting memories.

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