Care Coordinator LTC

  • Company: MetLife
  • Location: Tampa, Florida
  • Posted: January 09, 2017
  • Reference ID: 38181-en_US

Job Location: United States : Tampa : Florida


A candidate has been identified for this role. 



At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.  The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will responsible for investigating long-term care claims and makes determination on claims settlement within authorized guidelines.



  • Follows established policies and practices to resolve claim issues.
  • Reviews claim data to make claim settlement decisions.
  • Responsible for quality check of claims processed in the claim system for processing and financial accuracy.
  • Reviews bills/invoices for evidence of fraud.
  • Appropriately escalates issues to the supervisor for resolution as needed.
  • Performs other related duties as assigned or required


  • High School Diploma
  • Bachelor’s degree preferred
  • 5+ years of experience in insurance claims.
  • Strong customer satisfaction focus.


Operations : Claims




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 38181 

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