About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, and the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 27 on Fortune’s 2016 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
Wells Fargo Community Banking
Community Banking operates one of the most extensive banking franchises in the United States. Our service culture is the foundation of everything we do. Our focus is on delivering an exceptional experience for our customers and providing the products and services that will help them realize their financial hopes and dreams. Our team is empowered with resources that directly align with our customers’ needs, enabling us to understand their financial needs and recommend the right products and services to help them succeed financially at every stage of their lives.
Community Banking offers a wide array of products and services designed to help our customers achieve their financial goals. They include checking and savings accounts; CDs; card-free ATMs, debit and prepaid products; digital products and services; mobile banking, Online Banking and Bill Pay, and remittance products.
Community Banking includes Strategy and Administration; Customer and Branch Experience; the Customer Remediation Office; Distribution Strategy Group; Regional Banking; Regional Services; and Customer Segments, which includes Affluent Customer Segment, Wells Fargo at Worksm, Practice Finance, and Small Business, supporting customers with up to $5MM in annual revenue through Small Business Lending, Business Payroll, Regional Business Relationship Management, and Small Business Strategy and Development functions.
This leader will serve as the Customer Experience Planning Leader for Community Banking responsible for developing, socializing, monitoring and supporting execution of our customer experience strategy for the Community Bank with a goal of providing an exceptional experience to our customers and a goal of continuously improving the customer experience and customer loyalty.
Responsibilities include, but are not limited to:
The successful candidate will have success in building and leading a high performing, industry-leading customer focused teams in the financial services industry. This executive will have experience leading a best in class organization leveraging highly disciplined business, financial, operations, credit and risk management processes.Required Qualifications
Other Desired Qualifications
San Francisco, CA; Charlotte, NC; Minneapolis, MN; Phoenix, AZ; any major Wells Fargo hub location considered.Disclaimer
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.