Chaplain Manager
Austin , Texas
November 23, 2017
Heart Hospital of Austin is part of St. David's HealthCare , one of the largest health systems in Texas, which was recognized with a Malcolm Baldrige National Quality Award in 2014. Heart Hospital of Austin -home to one of the largest non-academic cardiovascular research programs in the world-is a 58- bed hospital with a comprehensive 24-hour emergency department, an advanced Executive Wellness Program, five operating rooms (ORs), including two hybrid ORs, three catheterization labs and two electrophysiology labs. It is one of the highest performing cardiovascular facilities in the nation, specializing in the diagnosis and treatment of cardiovascular disease. Healthgrades awarded Heart Hospital of Austin, in conjunction with its parent campus, St. David's Medical Center , the 2016 America's 100 Best Hospitals Award™, 2016 Patient Safety Excellence Award™ and the 2016 Outstanding Patient Experience Award™-a unique trio of awards that only three hospitals in the nation were able to achieve. Heart Hospital of Austin has been named one of the Top 50 Cardiovascular Hospitals in the nation by Truven Health Analytics for nine years and to Truven's list of 100 Top Hospitals for four years, in conjunction with St. David's Medical Center.

The Manager of the Department of Chaplain Services has administrative responsibility for the Department of Chaplain Services, the Ethics Committee and the related areas of TJC Patient Rights.


Administrates the Department of Chaplain Services
  • Follows personnel policies in recruiting, hiring, directing and counseling.
  • Meets with chaplains as needed.
  • Interprets and oversees departmental compliance with hospital mission, policy, goals and objectives.
  • Develops annual goals with each chaplain and monitors quarterly.
  • Cooperates with other Managers, system personnel and staff.
  • Serves on committees as requested by supervisor.
  • Complete annual evaluations within seven working days of date required.
  • Attends 90% of Department Director meetings.
Directs Department of Chaplain Services
  • Oversees all administrative supervisory functions as Manager of Department of Chaplain Services.
  • Meets with staff as necessary.
  • Annually reviews and revises policy and procedures manual.
  • Oversees performance of and provides direct patient care as required or assigned.
  • Stays current with changes in the profession through membership in accrediting organizations, attendance at professional meetings, review of professional literature or other processes
  • Participates in after-hours calls as required.
  • Reports to STAT calls immediately.
  • Conducts in-service training as requested.
  • Maintains effective monthly after hours call staffing.
  • Maintains daily availability on pager, responding to pager calls within ten minutes.
  • Oversees departmental training programs for seminarians, community clergy and volunteers in Chaplain Services.
  • Participates in quality improvement initiatives.
  • Assists with decisions regarding Code Status, withdrawal of treatment, futile treatment and Ethics Committee requests.
  • Provides information as requested regarding Code Status, Advance Directives and ethical issues to patients, families, staff and community.
Maintains adequate control over costs to insure adherence to budget
  • Oversees preparation of departmental budget as outlined by organizational budget calendar.
  • Assures departmental adherence to controllable budget projections in 90% of cost centers.
  • Prepares annual budget, monitors monthly, adhering to controllable budget projections in 90% of cost centers.
  • Analyzes departmental budget variances, provides rationale and implements cost controls on a monthly basis.
Serves as community representative for hospital and healthcare system.
  • Attends external meetings, tasks forces or committees as representative of hospital/system as requested by supervisor.
  • Maintains availability for presentations both during and after hours as requested by community organizations.
  • Cooperates with other departments (Marketing) to conduct community presentations both during and after hours.
  • Oversees departmental staff presentations to community.
Oversees the functioning of the Ethics Committee and provides guidance on ethical issues.
  • Chairs the Hospital Ethics Committee.
  • Develops agenda and plans meetings as needed to respond to the needs and requests of staff, physicians and other chaplains.
  • Seeks out quality membership for the Ethics committee.
  • Assures availability, cooperation and consultation of Emergency consults and the whole Ethics committee to physicians, staff, patients, and their families.
Coordinates with Director of Quality to oversee Hospital Compliance with Joint Commission Standards with particular respect to Patient Rights.
  • Oversees the Patient Rights area on an on-going basis.
  • Interprets and updates hospital policy to meet annual Joint Commission Standards.
  • Cooperates with other Managers and departments to assure changes and updates in policies and to develop new policies as needed.
  • Presents policies through the proper physician meetings, administrative protocol and chain of command.
  • Provides educational opportunities for hospital to understand and implement changes
  • Adheres to dress code, conduct and attendance policies.
  • Accepts both positive and negative constructive feedback.
  • Demonstrates a supportive/positive attitude toward the Hospital and fellow employees - is a positive team member.
  • Expresses self in an organized, comprehensive, articulate and concise manner.
  • Develops specific work plans and due dates.
  • Follows through on planned assignments within assigned timeframes.
  • Effectively prioritizes assignments.
  • Demonstrates a willingness to accept extra assignments.
  • Adjusts to change, work pressures or different situations without undue stress.
  • Demonstrates skill in developing improvements in work methods.
  • Effective in cost control and resource utilization.
Key Relationships
  • Supervises on-call overnight chaplains in Chaplain Services Department
  • Maintains positive relationships with internal customers. Is effective in interacting with others and problem solving
  • Maintains positive relationships with external customers. Is effective in interacting with others and problem solving
  • Proactive in meeting customer's needs. Responds promptly to customer needs or requests.
  • Keeps appropriate staff informed of problems, recommends solutions.
  • Participates in education/development of peers and other staff.

Required: Master of Divinity (or equivalent) from an accredited theological seminary. Post-graduate course work or degree in counseling, psychology, or human relation's field. Ability to deal with diverse groups of people, including all age groups. Excellent interpersonal and communication skills (written and verbal).

Required: Board Certified required upon hire, and at least four (4) units of Clinical Pastoral Education. At least five years of relevant experience.

A little about us:
HCA is the nation’s leading private provider of healthcare services. Comprised of locally managed facilities which include 230,000 employees at over 160 hospitals, over 120 surgery centers and 100 urgent care facilities in 20 states and the United Kingdom

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