Chargeback Analyst-Contract Strategy & Management (1 of 2)

  • Company: Johnson & Johnson
  • Location: Piscataway Township, New Jersey
  • Posted: March 14, 2017
  • Reference ID: 3776170306-en-us

Johnson & Johnson Health Care Systems, Inc. is recruiting for a Chargeback Analyst-Contract Strategy & Management (CSM), to be located in Piscataway, NJ.

Johnson & Johnson Health Care Systems Inc. provides account management and customer support services to key health care customers, including hospital systems and group purchasing organizations, leading health plans, pharmacy benefit managers, and government health care institutions.  The company also provides contract management, logistics and supply chain functions for the major Johnson & Johnson franchises. 

Johnson & Johnson Customer & Logistics Services (CLS) is a global Supply Chain organization that supports operating units across all of the Johnson & Johnson Family of Companies.  CLS strives to deliver an exceptional customer experience through leading critical customer facing-functions such as distribution and transportation. In addition, CLS oversees critical business enablers, including how we gather and manage supply chain master data, safe and secure supply chain practices, product identification standards, and market/channel access capabilities. CLS supports all three sectors of Johnson & Johnson: Medical Device (MD), Pharmaceutical, and Consumer Products.  This team is represented in multiple countries, and continues to grow globally in both visibility and responsibility.  The CLS team reports to Johnson & Johnson Supply Chain and partners closely with groups throughout the supply chain organization.

Chargeback Analyst- CSM will be responsible for managing the Chargebacks process for key MD distributors.  Specifically, this entails developing key internal and external partnerships, performing root cause analyses and resolving Chargeback discrepancies, maintenance of the distributor Chargebacks sub-ledger account for Chargeback credits and deductions, and measuring/monitoring distributor compliance.  In addition, key responsibilities also include any compliance related activities, such as Sarbanes-Oxley related activities.


Management of Wholesaler/Distributor Chargeback Payments through the ICS & SAP system
Demonstrate detailed understanding of the department and a broad knowledge of other areas of the business
Reconcile incoming Chargebacks submissions based on frequency of distributor submission schedule (Daily, Weekly, Monthly) and process resubmissions
Research, troubleshoot and solve problems of broad complexity
Communicate with Channel Partners, Operating Companies, Distributors, and other areas within CSM via e-mail, conference calls, and visits to address and eliminate various drivers of dirty lines
Identify and implement process improvements and cost reduction
Assist Department members in communications with Distributors, and eliminate various drivers to dirty lines
Timely reconciliation of SAP and research unidentified deductions taken by Distributors to determine validity

Maintain monthly metrics on distributor accounts
Develop, create, run reports and perform trend analysis
Perform monthly audits and validate outgoing Op Co reports and internal data requests to ensure accuracy
Ability to make decisions while understanding the impact of actions, processes and problems across the department
Provide leadership to other team members and transfer knowledge across departments, Operating Companies, etc.

Minimum of a BS/BA degree is required
Minimum of two (2) years of business experience is required 
Minimum of two (2) years of experience in contracting, chargeback, and/or healthcare is preferred
Leadership, analytical and organization skills are required 
Previous project management experience is preferred
Ability to manage multiple priorities successfully and work independently is required
Demonstrated project leadership experience is preferred
Strong overall knowledge of Microsoft Office Suite is required
Advanced proficiency with MS Excel (specifically vLookups and pivot tables) is required 
Knowledge of ICS/Model N and SAP or other Accounts Receivable systems preferred
Position is located in Piscataway, NJ and may require up to 5% domestic travel

Primary Location
United States-New Jersey-Piscataway
Johnson & Johnson HCS Inc. (6077)
Job Function
Contract Administration

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