Claims Adjuster - Auto
Caledonia , Michigan
November 20, 2017

We Are Farmers!

Do you have a 4-year degree and ready to join a team of diverse professionals? You will acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world.

We are looking for self-driven, customer centric, results oriented individuals to build a rewarding, long-term career with us.

This is an entry-level Office Claims Representative position, which is responsible for confirming coverage, determining damages, negotiating settlements and making payments. The environment is fast-paced and continuously changing where managing an inventory of claims is critical. You will be responsible for making decisions regarding the claim through investigation and problem solving. The ability to problem solve, multi-task and navigate quickly through multiple systems is crucial to being successful in this role.

Our customers expect to discuss their claims with someone who will not only handle them knowledgeably, effectively and efficiently; but also someone who genuinely cares about them and what they are going through. The ability to clearly communicate with the customer as well as having compassion are essential to the success of our business.

Here are just some of the benefits we offer:
  • Traditional work schedules Monday-Friday (subject to change based on business need)
  • 100% paid training
  • Bonus plan
  • 401k with company match up to 6%
  • Company funded retirement plan
  • Tuition assistance
  • Medical, dental, vision and life insurance
  • Tremendous opportunity for growth and upward mobility
  • Performance is rewarded – you drive your own success
  • On-site amenities including: fitness center/shower, food vendors, employee credit union/ATM, company store and more!
  • Business casual dress code (including jeans)
  • Community involvement opportunities

Start your career at Farmers today!

Job Summary

Investigates, determines responsibility, confirms coverage, establishes damages, and negotiates settlement of claims. Will also be required to maintain an active adjusters license in states where required.

Essential Job Functions

Conducts office investigation on assigned cases, confirms coverage, determines responsibility, establishes damages, reports status, and negotiates settlement (has authority to make payment of assigned claims within prescribed limits). Adjusts all types of claims. Reviews documentation on damaged property and vehicles, and determines claims related damage. Reviews and adjusts estimates provided on the cost of repair or replacement of damaged or stolen property and vehicles. May create damage estimate to establish the claim payment. Determines and reports on subrogation potential. Refers potential salvage vehicles, personal property, and miscellaneous salvage recovery to the Salvage COE. Reports theft, fraud, and arson losses as required to federal, state and industry agencies. Performs most duties on an individual basis, and work has a direct bearing on Management results. Represents the Company from a public relations standpoint and must conduct oneself as a member of Management at all times. Telephone and electronic communications are a major part of activity and include policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and county fraud and arson personnel, special investigators, attorneys, expert witnesses, members of the medical profession and all other persons incident to the investigation and processing of claims.

Physical Actions

Bending Pulling Sorting Carrying up to 20 lbs. Pushing Speaking (English) Climbing Reaching Standing Key entering Reading (English) Walking Kneeling Seeing Writing (English)

Physical Environment

Required job duties are normally performed in a climate-controlled office environment.

Education Requirements

Four-year college degree required.

Experience Requirements

Successful completion of the Office Claims Representative Certification process required, including all prerequisites and exams. External candidates have 6 months from the date of hire to complete the process, and should have a minimum of 12 months prior claims experience.

Special Skill Requirement

Communication Personal Computer Literate Bondable

Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.

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