Job Summary: Provides exceptional customer service while investigating, evaluating and resolving Auto, Casualty or Homeowner claims.
Functional Responsibilities: Interviews insureds, claimants and other parties to determine the facts of the claim. Creates and documents claims file to comply with company guidelines and state regulations. Reviews factual information to determine coverage and/or liability of all parties to the claim. Determines value of the claim considering depreciation and actual cash value, negotiates and commits to the settlement, and moves claim to closure. Resolves complaints, and participates in arbitration and/or grievance procedures. Recommends subrogation and/or SIU referral. Manages pending claims to meet company quality criteria. Performs other related duties as assigned or required.
Supervisory Responsibilities: None.
Typical Experience: Bachelor's degree or equivalent business experience. 2-5 yrs. related business experience.
MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
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