Adecco Group, a world leader with the recruitment of office professionals is currently recruiting for a Claims Analyst/Fraud in Hunt Valley, MD with our client, a leader in the financial industry.
The Claims Analyst/Fraud resolves customer merchant, credit, or ATM claims within the bank's policies and procedures.
Claims Analyst/Fraud Responsibilities include:
Investigate and decision daily incoming claims using multiple systems and tools; resolve differences;
Answer service requests and inquiries received from various channels.
Claims Analyst/Fraud may debit or credit customer's accounts as appropriate, process charge-backs or update the customer regarding pending claims.
Claims Analyst/Fraud research and resolve other general customer account inquiries as appropriate, maintain internal operational and financial controls, and ensure that they are observed for all assigned cases.
Claims Analyst/Fraud ensures that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system, and financial controls.
Claims Analyst/Fraud works within a team environment and is expected to meet or exceed department level benchmarks for productivity and quality.
Claims Analyst/Fraud may provide support and training to other Analysts within the department.
Claims Analyst/Fraud have thorough knowledge of the Claims Analyst function and handle more complex cases which require analytical and problem resolution skills.
Claims Analyst/Fraud Required:
A minimum of 1 year of customer service/call center experience
A customer centric approach to problem resolution
Adapts well to an ever-changing environment
Knowledge of PC functions in a Windows-based environment
Excellent written and oral communication skills
Works well independently
Strong ownership skills
Claims Analyst/Fraud Shifts:
Tues-Sat or Sun-Thurs 12:30p - 9p
Saturday 10:30am-7:00pm EST / Tuesday - Friday 11:30am-8:00pm EST
Monday through Friday - 12:00pm-8:30pm EST
How to Apply:
To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position please contact Jenifer Robinson at firstname.lastname@example.org.
Important information: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume.
The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.
We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions.
A little about us:
We partner with people to improve skills, teams and lives every day, and we help them achieve more than they ever thought possible.