***Seeking a Claims Consultant for Excess & Surplus / Specialty Technical Resource Center (TRC). This person will need to work in the Scottsdale, AZ office.
***Ideal candidate will be very strong in coverage, having experience handling complex claims with the ability to analyze and convey complex coverage positions.
***Prefer experience with multiple LOB's in Excess/Surplus lines; including General Liability, Construction Defect, Professional, Transportation and/or Property.
***Candidate who is an attorney, and in that capacity has handled or supervised complex litigation (including complex coverage litigation), is a plus
JOB SUMMARY: Acts as a subject matter expert in a particular line of business or risk. Responsible for organizational oversight of claim files, delivers timely, meaningful and effective consultative advice, and contributes to the Claims Division attainment of High Quality Claim Outcomes. Responsible for the review and approval of coverage letters to ensure the consistency and accuracy of coverage positions asserted by the Claims Division. Performs Operational Technical Role working with claims divisional managers and directors to develop training plans and strategies for Claim Division. Identifies, evaluates and communicates trending observations and recommendations concerning risks, opportunities and emerging issues (industry, legal and regulatory) relevant to the Claims/Underwriting Divisions.
RELATIONSHIP: Reports to Director.
+ Performs oversight of claim files and delivers timely, meaningful and effective consultative advice to excess and surplus lines Claims Division.
+ Reviews and Approves coverage letters to ensure the consistency and accuracy of coverage positions asserted by the Claims Division.
+ Responsible for timely, meaningful and effective consultative advice to Claim Professionals relative to Coverage, Investigation, Evaluation and Negotiation to contribute to the Claims Division attainment of high quality claim resolution by providing knowledge transfer and sharing through file oversight by way of strategic tactical advice to Minimize/Manage Risks; Maximize/Leverage Opportunities and Identify Emerging Issues.
+ Provides specialized consultation with Claim Professionals to ensure proper selection of coverage counsel. This includes personal follow up with coverage counsel as to the scope of assignment, including whether opinion is verbal or written.
+ Functions as a LOB content expert to assist with the Design and Facilitation of technical training needs as identified. Identifies technical training needs and develops action plans to meet those needs as required. May provide technical consultation/direction to all levels of claim professionals. Functions as a content expert to assist in developing training curricula.
+ Assists in New Product Development and Technical Advice with Internal Business Partners. Identifies, evaluates and communicates trending observations and recommendations concerning risks opportunities and emerging issues (industry, legal and regulatory) relevant to the Claims/Underwriting Divisions.
+ Designs specific Reservation Of Rights templates for use by technical associates across channels. Approves all Reservation Of Rights, disclaimers, tender/rejection/acceptance letters.
+ Assists in new product development and management. Provides claims handling expertise to new product development. Provides standardized processes for claims handling related to new products.
+ Liaisons with Reinsurance auditors to research and answer questions on specific claims.
+ Monitors litigation trends and handling practices to ensure that lawsuits are handled in a consistent fashion.
+ Provide technical consultation/direction to complex claims which require the highest level of technical skill and expertise.
+ Maintains current knowledge of: multiple coverage lines; venue specific court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications. This may require attendance at various seminars and training sessions.
+ Performs other related duties as assigned.
Education: Advanced degree preferred. Licensed attorney with coverage litigation experience in either first or third party litigation a plus.
Licenses/Designations: Completion of insurance courses such as IIA, AEI, or CPCU a plus.
Experience: 10 years prior insurance experience required. Proven experience handling and/or managing higher severity and/or complex claims and litigation required. Proven experience analyzing and handling complex coverage issues. Specific experience in a particular line of businessmay be required by the hiring business unit.
Knowledge: Special knowledge in a particular line of business and/or additional education may be required by the hiring business unit.
Skills/Competencies: Must be effective in oral and written communication while interacting with other insurance and legal professionals. This includes the ability to maintain open and trusting working relationships while teaching, coaching and mentoring other professionals in a compassionate and empathetic manner. Has the ability to effectively manage conflict and practices attentive and active listening.
Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.
Staffing Exceptions to the above minimum job requirements must be approved by the: VP and HR VP.
Overtime Eligibility: Not Eligible (exempt)
Working Conditions: Normal office environment. Travel as necessary.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.
Job Evaluation Activity: 12/2012 CB, PYC
Job Function/Family: CLM/ESC
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