Claims Processor - Centralized Auto Service
Indianapolis , Indiana
November 11, 2016
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression
Want to help people? Then you belong here. We need exceptional people to help our customers prepare, protect, and prevail. . With 206 years of expertise, The Hartford (NYSE: HIG) is a leader in property and casualty insurance, group benefits and mutual funds.

As a Claims Processor, you will be an integral part of our dynamic claims team and will:
  • Work directly with customers to successfully resolve assigned claims.
  • Communicate and work within a team environment and with various levels of leadership throughout the department and the organization.
  • Complete state-mandated forms or letters timely and accurately to ensure compliance with regulatory requirements.
  • Administer claim benefits through interpretation and analysis of the insurance contract and evaluating exposures for setting reserves to fulfill our contractual obligations.

We are looking for high-energy professionals who are ready to jump start their career. The ideal Claim Processor will possess the majority of the following skills and attributes:
  • Minimum 1 year plus experience in a customer service environment, with an emphasis in providing exceptional customer service.
  • This is a fast-paced, high-volume position, so the ability to handle multiple and competing priorities simultaneously is needed.
  • Excellent communication skills, both verbal and written.
  • Employees will work in a collaborative team environment, but should possess the skills to be able to make independent decisions.
  • This position resides in a heavy phone volume environment where the ability to gather and process information quickly is important. (Mainly outbound calls or return phone calls from customers).
  • Establish and maintain effective relationships with internal and external customers, while consistently demonstrating honesty, integrity, courtesy and respect when interacting with others.
  • Effective decision making ability is a must, including strong critical thinking and analytical skills.
  • Obtain and maintain licensing to handle claims in required states. Hartford provides training and pays for cost to obtain and maintain state licensing.
  • Knowledge of and proficiency with MS Office.
  • A post secondary degree or equivalent work experience is strongly preferred.
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression

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