Adecco, a division of the world leader in the recruitment of office and finance professionals is currently recruiting for a Claims Representative in Santa Rosa, CA. This opportunity is working with one of our premier clients. Apply Now if you meet the qualifications listed below! Position Details: Position: Claims Representative Location: Santa Rosa, CA Pay Rate: $13.00-$14.00/hr Job Description: Answer inbound customer calls regarding new and existing service requests Assist in understanding and evaluating warranty coverage Document all calls in computer system FALCON Process claims for homeowners and assist with warranty coverage inquiries Create work items from Claims and/or work orders Cancel or re-open claims or work orders Provide homeowners with all relevant information pertaining to the contract, claims or work order Handle various dispatch activities Resolve homeowner and contractor scheduling conflicts Be given the chance to progress through the organization at a rapid pace, depending on your aptitude and open positions Responsibilities/Skills for this position include: Typically has 0-2 year's Customer Service experience in a call center environment. Good listening, verbal and written communication skills Proven customer service skills Good organizational skills with the ability to multi task , prioritize and follow up Ability to overcome objections. Good problem solving and conflict resolution skills. Good stress tolerance. Working knowledge of Microsoft Office Assessments may be associated with the hiring process Education: High School Diploma or GED required Adecco offers a competitive benefit package. If you have any questions, you may email firstname.lastname@example.org. Equal Opportunity Employer Minorities/Women/Veterans/Disabled The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Important information: This position is being recruited for by Adecco's Service Delivery Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume.
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