As a Client Benefits Quality Manager, you will manage 10 or more quality leads and quality analysts engaged in the quality delivery for new client implementation and for maintenance of business for Health Plan clients. You will plan, direct, supervise, and help evaluate workflow and coordinate work activities to achieve the service level goals, quality and productivity of your high functioning team. You will accomplish this by :
- Recommending operational improvements both strategically and in the day-to-day application of organizational policies and procedures.
- Actively managing the performance of staff members according to established Key Performance standards
- Developing a culture of collaboration and accountability.
As a Client Benefits Quality Manager, your success will be driven by the success of your team in their goals for exceeding client satisfaction score targets as well as contributing to reduced service warranty payments to clients. Your healthcare industry knowledge, staff development and process improvement skills will also contribute to your success. You will operate in a fast-paced environment with tight deadlines and service warranties so ability to operate autonomously and make key decisions is imperative. The contributions you will make will position CVS Health as a leader in client satisfaction and service in the PBM marketplace.
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