Client Benefits Quality Manager

  • Company: CVS Health
  • Location: Irving, Texas
  • Posted: October 26, 2017
  • Reference ID: 704726BR
Position Summary:
As a Client Benefits Quality Manager, you will be responsible for managing the resources and delivery with Quality, ensuring Client Experience and Member Experience meet or exceed their expectations. You’ll define, manage, and deliver enterprise-wide QA processes, strategies, and controls across the PBM testing portfolio. Your primary responsibilities will include managing the resources, motivating the resources to perform to their best of capabilities,and adopting industry best practices in Quality Assurance / Testing.

Finally, your role will assume full ownership for business flows and create processes in the functional and integration test areas. This includes management and oversight of quality reviews and compliance to required quality standards.

1. Manage TCOE resources

2. Develop, implement, and maintain QA standards and reviews to monitor quality of delivery across the Enterprise.

3. Define & standardize Test Strategy for PBM Implementations

4. Develop End to End Test Strategies

5. Develop Test Methodologies for Functional/ Unit Testing, End to End Business process Testing

6. Adoption & Implementation of Test Assets, Process across Testing teams

7. Define Test Metrics & Measurements

Required Qualifications:
* 5+ years of progressive experience in Management and Quality Assurance within a healthcare/PBM industry is required.

* 3+ years of demonstrated leadership experience.

Preferred Qualifications:
* Experience with Visio, Project and RxClaim is preferred

Bachelor’s degree is required; equivalent work experience may substitute.

Business Overview:
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

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