Client Engagement Specialist
Seattle , Washington
February 07, 2017

The Digital Solutions Group is a division of RR Donnelley, which is an emerging creative team that creates smart, innovative, engaging customer experiences building brand loyalty and driving response. Through the combination of our people, our processes and our technology, we deliver actionable insights and achievable ideas. We bring experience and know-how to drive value and results through production, ideation, content creation, implementation, support and analysis.


The Client Engagement Specialist will support the DSG organization with ongoing account relationship management and to drive the business development cycle. This dynamic role will provide some level of day-to-day account oversight in coordination with firm’s delivery teams. Our core services encompass, creative and marketing services, photo and video production, digital communications, and end-to-end project delivery.


Account Engagement/Management Activities:  Support existing DSG accounts; including, but not limited to, the following areas:

  • Ensure we maintain account health and project continuity, as needed in conjunction with the respective delivery teams: photography, creative, design production.
  • Liaison between client and local project management team and/or operational leads
  • Coordinate project deliverables or other client-facing activities
  • Provide administrative support: estimates, invoicing, project proposals


Sales support activities: Assist Regional Sales Director in implementation of sales strategy

  • Identify and qualify leads across targeted business verticals (from supplied market data)
  • LinkedIn/market research to identify key individuals across targeted prospects
  • CRM ( administrative support: Populate prospect contact information in CRM
  • Act as liaison in customer/prospect coordination across RRD Direct sales teams and other RRD business groups, specifically in assessment of shared accounts where additional business opportunities may exist
  • Conduct prospect outreach when needed
  • Collaborate with DSG Business Development team in the creation of sales/marketing outreach messaging

A little about us:
Join a company changing the fast-moving world of communications, where people like, link, pin, post and share. At RR Donnelley, we do it all.

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