Client Executive IV
Dallas , Texas
November 24, 2017
Position Description

Join Us! Fiserv has been named to FORTUNE® magazine’s 2017 list of World’s Most Admired Companies. This is the fourth consecutive year the company has been named to the list, which is a definitive benchmark of corporate reputation.

"Our people are the foundation upon which this recognition is based and I'm very proud of their commitment to client excellence. Their dedication to serving our clients each day is what makes Fiserv one of the most admired companies in the world." - Jeffery Yabuki, President and Chief Executive Officer

About the Role:

The Biller Solutions Account Management team is organized into vertically oriented teams, or PODs. Teams of Account Executives, Account Development Partners, and Technical Account Managers are led by the Director – Account Management, and face off with Clients in the Insurance, Utilities, Telecommunications, or Banking/Consumer Finance markets. POD members have a direct reporting relationship with the Director – Account Management. Each POD may generate between $30M and $90M in revenue annually.

We are looking for a Senior Account Executive to join our Fiserv Biller Solutions Account Management team.  The Associate in this role will deliver superior levels of service & sales through the education, development, and proactive management of existing Clients. Account Executives are responsible and accountable for decision making that will drive the following results:

  • Achieve assigned revenue targets
  • Successfully negotiate and execute targeted Client Renewal agreements
  • Pursue and close add-on sales with existing Clients, such as, new payment channels, new payment types, new lines of business, and additional Fiserv products/services

About our Business:
Fiserv’s Biller Solutions division offers a portfolio of industry-leading billing and payments products including on-demand payments, bill presentment and payment, eBill distribution, and Walk-In payments. These products are used by thousands of financial institutions and direct billers, including most of the top institutions in the country. BillMatrix allows for Billers to collect electronic payments via IVR, Web, and CSR; e-Bill Distribution allows Billers to ‘publish’ electronic bills to Fiserv-hosted Banking front-ends/customers; and CheckFreePay provides Billers with the largest walk-in bill payment network in the U.S.

Fiserv is on an aggressive path to define the next generation digital billing and payments experience, with a mission to deliver payment experiences when and where consumers want to consume them.

Essential Job Responsibilities:  

  • Proven ability to interface with senior management or C-level executives across Client relationships
  • Requires minimal supervision and direction; creates and presents succinct/sound recommendations independently
  • Proven track record in attaining/exceeding quota-based metrics for self and team
  • Strategic account planning experience required
  • Strong presentation skills
  • Excellent communication skills that include internal communication of client opportunities, issues, escalations and external communication that includes key Fiserv messages
  • Demonstrated leadership skills coupled with strong business acumen
  • Requires minimum of 7 years of account management or sales experience in a business-to-business environment or equivalent experience; with 5+ years of experience in the financial services industry preferred.

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:

  • Education: 4-year college degree or equivalent work experience
  • Requires minimum of 7 years of account management or sales experience in a business-to-business environment or equivalent experience; with 5+ years of experience in the financial services industry preferred.
  • Strong interpersonal skills and high degree of professionalism.
  • Self-motivated and ability to work independently with minimal supervision. 
  • Computer literate with minimum of 5 years’ experience with (or similar eCRM tools), MS Office (to include Word, Excel, Porwerpoint and Outlook).
  • Must have own reliable transportation, valid drivers' license, auto insurance, and good driving record. 

Preferred Qualifications:

Relationship Management

  • Develops and strengthens professional relationships with Client executives and decision makers, including making introductions to Fiserv Senior Leadership Team members
  • Coordinates and executes regular status and strategy meetings with Client Senior Management teams to understand their needs and link them to Fiserv’s product and service strategies
  • Works collaboratively with Clients to negotiate timely, profitable, low-risk, multi-year renewals
  • Provides leadership and oversight, marshalling Fiserv resources as required to respond to implementation, testing, operational, and other types of Client challenges

Growing the Business

  • Drives creation of strategic account plans that set the strategic direction, target up-line relationships within client accounts, and drive the business forward; collaborates and provides input on Enterprise plans where applicable
  • Identifies and pursues opportunities to increase revenue derived from assigned Client relationships
  • Responsible for proactively conducting analysis of clients’ business metrics and research to optimize product activity that will drive value for our external customers
  • Conducts account and territory reviews for internal executive management team members
  • Engages in effective forecasting and budgeting of key metrics for assigned POD client accounts
  • Identifies and capitalizes on expansion opportunities within existing accounts and up-selling additional products/services, and assists with cross-business unit sales efforts
  • Manages complex client relationships

Travel Required: Up to 40% travel – Ability to travel to assigned Client locations as well as to other regions / territories, as may be required.

A little about us:

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