Client Mgr-Lab/Pathology

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. McKesson Business Performance Services (BPS) is a leader in physician and hospital revenue cycle management, physician electronic health record and practice management system technology, and strategic consulting services. BPS offerings are uniquely designed to help physician groups, hospitals and health systems, accountable care organizations, labs, and emergency medical service providers improve efficiency and grow revenues while staying current with the latest regulatory requirements.

We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare.

Join our team of leaders to begin a rewarding career.

Current Need


We are currently seeking a Client Manager.

This position will be responsible for managing the Laboratory division within Revenue Cycle Outsourcing business including financial outcomes (e.g., operating income/expense controls), customer satisfaction and employee satisfaction as per individual contracts. This is an executive level role.

This position will directly manage the high volume relationship with a large Laboratory based environment.

Individual will need previous experience with high level client interaction in a Laboratory environment.

Solid understanding of Client Management process and clear understanding of deliverables within Laboratory.


Location: Prefer candidates that can work out of either Queensbury, NY or East Meadow, NY, but for ideal candidates may consider remote/telecommuter candidates in the Northeast/New England area.

Position Description:


Receives assignments in the form of objectives and establishes goals to meet objectives.

Work is reviewed and measured based on meeting objectives and schedules.

Leads and provides guidance to team of Client Relationship Specialists to include both non-exempt and exempt level employees.

Provides guidance to subordinates to achieve goals in accordance with established policies.

Serves as point of contact for clients of medium to large size, independently providing high level client management services as well as ensuring client access and exposure to specialized financial, reimbursement strategic and information management services.

Regularly conducts client meetings to review accounts receivable performance, payer issues and trends, client's business strategies, and physician compensation plans. Discussions and recommendations are expected to take into consideration the Company’s operations, local and national issues and trends as they affect the client and other issues as needed.

Maintains day-to-day relationships with existing clients, medium to large in size, collecting and clarifying information with the client, communicating project or program plans and progress, and answering client questions, all within the Director’s area of expertise.

Performs periodic billing audits for assigned clients to ensure that utility files, billing parameters, electronic transmissions, demographic interface tapes, billing and payment tapes, insurance verification interfaces are utilized as appropriate.

Supervises the preparation, analysis and presentation of all Client Management deliverables (including A/R measurement statistics and payer trends, fee schedules, ad hoc financial reports) ensuring their relevancy, accuracy and overall quality. This may require interaction with operations management and third party payers.

Establishes and recommends changes to policies which affect subordinate organization(s).

May interact with senior management




Minimum Requirements
2+ years healthcare practice mgt and medical billing experience and demonstrated leadership skills

Critical Skills

Experience with Laboratory billing or revenue cycle are required.

Must have excellent written and verbal communication skills

Strong analytical skills for financial and conceptual analysis.

Must have ability to work independently and as a member of a team.

Must have ability to manage multiple priorities.

Experience with the Microsoft Office suite of products including advanced Excel skills - Pivot Tables, V-Lookups, etc.

Experience building & sustaining client relationships.

Additional Knowledge & Skills


A minimum of 5 years of applicable work experience in professional / healthcare environment preferred


4-year degree in business or related field or equivalent experience.  Graduate degree preferred.

Physical Requirements
Some overnight travel required

Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement
No agencies please.

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