Client Partner III
Location:
Topeka , Kansas
Posted:
December 11, 2017
Reference:
R-10084248
Position Description
  • Join Us! Fiserv has been named to FORTUNE® magazine’s 2017 list of World’s Most Admired Companies. This is the fourth consecutive year the company has been named to the list, which is a definitive benchmark of corporate reputation.

    "Our people are the foundation upon which this recognition is based and I'm very proud of their commitment to client excellence. Their dedication to serving our clients each day is what makes Fiserv one of the most admired companies in the world." - Jeffery Yabuki, President and Chief Executive Officer

  • About our Business: Bank Solutions delivers technology products and services for community, regional and large financial institutions, whether they process in-house or through an outsourced service center. This group is responsible for product management and development, service delivery and client support related to the Fiserv bank platforms – Premier, Precision, Cleartouch and Signature. Each comprehensive suite helps clients improve customer service and streamline back-office operations by providing mission-critical banking functionality while also serving as a delivery channel for an array of other advanced, value-adding Fiserv solutions.

  • Position Purpose:

    Responsible for the business relationships of an assigned portfolio of Premier Core Processing clients and obtaining assigned sales quota. Ensures client satisfaction, retention, contract renewals, revenue maintenance and revenue enhancement through the relationships established with client personnel.  Client Partner will specialize in partnering with clients in our Community Regional segment with $300 million in assets or less and focus on our Midwest Territory.

    Essential Job Responsibilities:

    • Serves as primary point of contact and information resource to clients, sales support, marketing, and management regarding ongoing operations.
    • Obtain assigned sales quota through contract renewals and the sale of various products and services to assigned client portfolio.
    • Carries out day to day maintenance of daily operations for assigned client portfolio.
    • Responsible for identifying, attracting, and retaining customers through proactive contacts, thorough follow-up on outstanding issues, and professional contract negotiations.
    • Maintain industry and product knowledge, an understanding of customers’ needs and concerns while continuously promoting a positive company image.
    • Travel may be required up to 60% of the time.
    • Under limited direction, meets or exceeds corporate goals regarding revenue, profit, and customer satisfaction.
    • This job can be performed remotely with a home location ideally in Iowa.
    • Performs other duties as required.

      The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

      Required Qualifications:                                                           

      Education:

    • A Bachelor’s Degree in Finance, Business Administration or related discipline is preferred. (Related work experience can be substituted for educational requirement.)

      Job Related Experience:

    • Minimum of five years required of experience in banking, sales or account management experience.
    • Must be able to effectively make decisions and resolve problems using experience and professional judgment.

      Additional Skills/Knowledge:

    • Experience in sales and negotiating techniques are preferred.
    • Must have an in-depth knowledge of business and operations in the financial industry.
    • Excellent interpersonal skills, including written and verbal communications and group presentation skills.
    • Must be able to organize activities and handle multiple projects simultaneously, effectively and with timely follow-up on each.
    • Possess a positive attitude while operating under pressure, and be an independent problem-solver.
    • May be required to train others (client and internal staff) in area of technical expertise.
    • While this position has no direct reports, it does require interaction with subordinates and other staff members to ensure client satisfaction

      Travel Required:

      60% Travel

      Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.




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