Client Serv Ops Spclst,A2
Location:
Quincy , Massachusetts
Posted:
December 18, 2017
Reference:
168060
Work in conjunction with individuals on the team as well as other Shared Services/COEs outsource partners Client Operations other business units and external clients as needed to ensure seamless processing according to the fund's policies to ensure NAV/yield accuracy and that all SLAs are met
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  • \t\tValidate and review all daily activity while maintaining all required controls
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  • \t\tCalculate and process fund and account activities e.g. supporting NAV SEC yields cash movements distributions corporate actions bank loans processed transactions etc. and prepares proofs as needed
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  • \t\tSupport the review and validation of data as needed e.g. fund Net Asset Values etc. as well as distribute information to Shared Services and Client Operations teams
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  • \t\tResearch and resolve exceptions reconciliations incorrect transactions and issues
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  • \t\tReceive and resolve inquiries in a timely and accurate manner and communicates effectively with clients when necessary
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  • \t\tEscalate unresolved issues to management as required
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  • \t\tMaintain appropriate records of daily and monthly activities
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  • \t\tSupport the production of financial performance and/or quality reports for client shareholder director and management as needed
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  • \t\tMaintain knowledge of current alternative procedures and processes
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  • \t\tDocument any updates or changes to formal procedures databases etc.
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  • \t\tPrepare and verify information for various projects/special requests as directed
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  • \t\tSupport training of new hires as necessary
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  • \t\tDuring the course of normal day to day operations responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures
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  • \t\tPerform other duties as assigned

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  • \t\tAdvanced Beginner to Proficient with a with a minimum of an Associate's degree and 0-2+ years of experience or equivalent
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  • \t\tCollaborate for Results - Do more than we thought possible by working together to accomplish our goals
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  • \t\tEffective Communication - Convey and receive messages clearly with impact and empathy. Translate and adapt the pitch for each audience
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  • \t\tProblem Solving & Decision Making - Develop solutions and provide counsel to ensure effective decisions are reached by employing timely rigorous and logical analysis
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  • \t\tQuality & Risk Management - Drive high quality outputs and ensure that organizational risks are managed through embedding effective controls
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  • \t\tProcess Workflow - Build and manage the flow of information and data to ensure an accurate output with limited issues and exceptions
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  • \t\tException Processing & Resolution - Engage in exception resolution process proactively resolve inquiries and exceptions on a case-by case basis by working with functional teams and State Street colleagues


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