Client Service Analyst

  • Company: MetLife
  • Location: Aurora, Illinois
  • Posted: March 17, 2017
  • Reference ID: 48582-en_US



Job Posting Title: Client Service Consultant


Job Location:  Aurora, IL



Never has there been a more exciting time to be part of MetLife! As a company, we have set an ambitious goal to become world class…and we are well on our way. We’re changing the way we work and creating the future together.


The Client Service Consultant provides administrative and customer service to very large group insurance clients. Works with account teams to manage customer relationships and satisfaction. 


A candidate has been identified for this role.



  • Overall accountability for the day-to-day administration of multiple Group Account clients
  • Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives
  • Acts as a liaison between the client and internal MetLife teams
  • Collaborates and acts as a liaison with client's Third Party Administrator to assist with problem resolution and trouble shooting
  • Provides exceptional customer service to ongoing customer delivery and client satisfaction.
  • Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations
  • Participates in client account audits and strategic planning process
  • Partners with Financial team in completion of client reports; analyzing results and identifying trends
  • Leads and coordinates implementation of new clients and the addition of MetLife product lines to existing clients
  • Participates in initial strategy meetings, establishes specific processes and reports, reviews contract documents
  • Completes broker agreements, creates process manuals and inputs and ensures accurate installation of data in MetLife systems
  • Assists in facilitating the execution of contracts to ensure compliance
  • Participates in cross-functional project teams
  • Maintains awareness and knowledge of MetLife’s and competitors’ products and trends
  • Performs other duties as assigned or required



  • Able to navigate complex systems
  • Have experience in Client facing roles




  • High School Diploma




  • College Degree or equivalent business experience


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At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 48582 

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