Client Service Analyst II

  • Company: MetLife
  • Location: Tampa, Florida
  • Posted: February 13, 2017
  • Reference ID: 42801-en_US

Job Location: Tampa, FL



Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation. In this role you will provide administrative and customer service to very large group insurance clients. Also, works with account team to manage customer relationships and satisfaction.


  • Provides day to day administration and management Regional Market clients, including: Critical Thinking, Customer Centric, Responds to client requests, acts as liaison between client and internal areas, contributes to project status and strategic planning meetings coordinates client enrollment benefit fairs and participates in client driven audits and reviews and leads client driven projects and requests.
  • Accountable for on-going customer service delivery, satisfaction and building a positive relationship with clients, partners and provides support to financial team by assisting with billing and reporting.
  • Aids in Implementation of new clients and addition of MetLife product lines to existing clients.
  • Assists in setting up product and client specific processes and reports within internal systems Comprehension and ability to communicate provisions of MetLife Core Products (Life, Dental, Disability, Voluntary Benefits, Retirement & Savings).
  • Partners with Proposal Unit to research and respond to RFP questionnaires.


  • 2+ years of related work experience
  • Advanced knowledge of Excel
  • Strong written and verbal communication skills
  • High School Diploma required





Global Technology and Operations




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 




MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 42801 

Share this Job