Job Location: [[Tampa, FL]]
Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation. In this role you will provide administrative and customer service to very large group insurance clients. Work with account team to manage customer relationships and satisfaction.
- Overall accountability for the day-to-day administration of multiple National Accounts clients, including: Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams.
- Collaborates and acts as a liaison with client's Third Party Administrator to assist with problem resolution and trouble shooting.
- Provides exceptional customer service to ongoing customer delivery and client satisfaction.
- Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations.
- Participates in client account audits and strategic planning process.
- Partners with Financial team in completion of client reports; analyzing results and identifying trends.
- Leads and coordinates implementation of new clients and the addition of MetLife product lines to existing clients.
- Participates in initial strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate installation of data in MetLife systems.
- Assists in facilitating the execution of contracts to ensure compliance.
- Partners with Proposal Unit to research and respond to RFP questionnaires.
- Participates in cross-functional project teams. Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.
- Performs other duties as assigned or required. Performs other duties as assigned or required.
- 2+ years of related work experience
- Advanced knowledge of Excel
- Strong written and verbal communication skills
- High School Diploma required
Global Technology and Operations
MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
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Requisition #: 39144