Job Location: United States : Florida : Tampa
Provides administrative and customer service to group insurance clients. Works with account team to manage customer relationships and satisfaction.
Overall accountability for the day-to-day administration of multiple Regional Market MidAtlantic clients, including:
- Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams.
- Collaborates and acts as a liaison with client's Third Party Administrator to assist with problem resolution and trouble shooting. Provides exceptional customer service to ongoing customer delivery and client satisfaction.
- Coordinates and facilitates client meetings, in person or via conference call and prepares presentations.
- Participates in client account audits.
- Partners with Financial team in completion of client reports; analyzing results and identifying trends.
- Leads and coordinates implementation of new clients and the addition of MetLife product lines to existing clients.
- Participates in implementation meetings, creates requested data reports and ongoing client meetings.
- Engages in proactive welcome calls, billing calls and follow-up activities with brokers and clients throughout the relationship with MetLife.
- Participates in cross- functional project teams.
- Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.
- May guide the activities of lower-level staff members.
Performs other duties as assigned or required.
- High school diploma.
- 2-4 years of experience
- Excellent organizational, interpersonal, and communication skills, both written and verbal.
- Ability to work autonomously and manage time efficiently in order to meet client deadlines.
- Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.
- Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible.
- Ability to balance client expectations with MetLife capabilities.
- General understanding of U.S. economy and employee benefits industry.
- Proficient with Microsoft Office software.
- Self-motivated to learn more about the business and is proactive in personal development.
- Firm knowledge of group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems.
- BS/BA degree preferred.
1 - 2 client visits a year
Global Technology & Operations
“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”
MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
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Requisition #: 68941
A little about us:
MetLife offers life insurance, disability income insurance, car insurance, employee benefits and more.