Client Service Executive II
Location:
Hazelwood , Missouri
Posted:
October 22, 2017
Reference:
R-10083331
Position Description

About the Role:

About our Business:

Output Solutions at Fiserv delivers business critical communications to financial institutions, health and property / casualty insurance providers, billers, retailers, travel and entertainment companies and advertising agencies nationwide.  With solutions including transactional document production and delivery, card manufacturing and personalization and direct marketing services, we help our clients streamline operations to contain costs, while building customer loyalty and generating incremental revenue.

Essential Job Responsibilities:  

  • Ensure client support and satisfaction at a professional level with minimal supervision by answering questions and resolves client issues relating to products and services.
  • Provide first level support to clients, ability to research and analyze problems.
  • Initiate and maintain regular contact with client both verbal and written.
  • Coordinates change control and testing support.
  • Ensures accurate and timely completion of assigned special projects and requests.
  • Complete daily reporting requirements accurately and timely.

Required Qualifications:

•           Minimum two years’ experience supporting large key accounts.

•           Experience working with client quotes, billing and reconciliation.

  • Prior print production & Fulfillment experience preferred
  • Excellent communication skills, both written and verbal.

•           PC skills with detailed use of Word, Excel and PowerPoint.

•           Must be able to work in Hazelwood, MO office location.

Preferred Qualifications:

•           Bachelor’s degree

•           Experience working with the production floor and the IT department

•           Local candidates

Additional Skills/Knowledge:

•           Requires good organizational skills.

•           Ability to multi-task and maintain an even handed approach with clients and internal contacts.

•           Working with continually changing tasks in a fast paced environment.




A little about us:

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