Client Service Representative
Location: Pompano Beach, Florida
Posted: February 02, 2017
Reference ID: 1070303649
Adecco, a division of the world leader in the recruitment of office and finance professionals is currently recruiting for a Client Services Rep in Coral Springs, FL
This opportunity is working with one of our premier clients.
Apply Now if you meet the qualifications listed below!
Position: Client Service Representative
Location: Coral Springs FL
Hours: 08:30:AM - 05:00:PM
The BOS (Boarding Operational Services) Account Boarding and Implementation representative utilizes various boarding, maintenance and support tools to perform data entry efforts in the setup of new merchant accounts, account maintenance requests and other associated support and workflow tracking. This role applies acquired knowledge of department policies and procedures by utilizing internal guidelines for the application of business rules. Performance should have focus on quality control and attainment of production standards. Work closely with varying levels of management, clients, customers and staff to ensure customer service is timely and accurately performed. Internal on-going training will be conducted with the roll out of new products, policies and processes.
They support management in the role of subject matter expert (SME) in many aspects of the operation and are the front-line when working directly with production employees. Coordinates with the Manager and item to ensure service level agreements are achieved to promote customer satisfaction. Provides support to business channels operations and identifies root cause for problem resolution and ownership of corrective actions. Identify problems or issues impacting the achievement of high quality service and implement solutions. Provides consultative and technical support to staff members regarding department processes and related activities to ensure they're effective and consistent in the application of department. Procedures, application of business rules and company policies to achieve optimum performance. Develops process workflows and procedures. Train, develop and coach new hires to achieve departmental quality and productivity standards. Performs quality control audits on complex merchant set up or maintenance requests to ensure proper resolution of work processed by representatives. Work with IT and applicable teams for the testing and roll-out support of product deployments.
Must have intermediate knowledge of Word and Excel Microsoft office applications.
Ability to adhere to production and quality measurements
Ability to comprehend and apply internal procedures and policies
Ability to read, write, type, completes basic arithmetic, and multi task.
Customer service, analytical, communication and research skills
The ability to work a flexible schedule or extra hours according to business need.
HOW TO APPLY:
Candidates interested in this position you should apply immediately. Please click on the "Apply Now" button to fill out your application. If you have any questions, you can contact Areille Thurston at firstname.lastname@example.org
Important information: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.
The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled