Client Service Representative (Entry Level)
Location:
La Vergne , Tennessee
Posted:
January 27, 2017
Reference:
16008531-en-us

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Specialty Health, our products and services span the full continuum of specialty patient care. From the initial phases of a product life cycle and the distribution of specialty drugs, to fully integrated healthcare technology systems, practice management support, and ultimately to patient care in the communities where they live, we empower the community patient care delivery system by helping community practices advance the science, technology and quality of care.


We have a vision —that the long-term vibrancy of community care will be achieved through the leadership of physicians committed to clinical excellence and innovation, enabled by close collaboration with our organization and our deep clinical, operational and technological expertise.Every single McKesson employee contributes to our mission—by joining McKesson Specialty Health you act as a catalyst in a chain of events that helps millions of people all over the globe. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.


Join our team of leaders to begin a rewarding career.



Current Need

Position Summary

This ENTRY LEVEL Client Services Rep (CSR) role encompasses sales and account management responsibilities.  The CSR is responsible for managing a sales territory by maintaining and up-selling current customers.  This role focuses primarily on managing the smaller account segment customer base in various specialties.  The CSR will resolve customer issues and inquiries appropriately and in a timely manner.  The CSR will collaborate and leverage internal teams within the company to develop and maintain positive customer relations.

 
Key Responsibilities

1.            Successfully manage and maintain an assigned sales territory    

2.            Build profitable business relationships by setting up new customer accounts.  This includes working proactively with MSH Credit/Collections, Master Data, Customer Care, and Onmark Member Services teams.     

3.            Facilitate timely resolution of customer issues   

4.            Answer inbound sales inquires, outbound calling campaigns       

5.            Develop a knowledge base of the marketplace, environment, physician practice dynamics and challenges            



Qualifications

Education/Training – 4 year degree

 

Business Experience – 1 - 2 years sales and/or account management experience; healthcare or pharmaceutical/biotech or healthcare distribution space preferred.  Consultative selling experience to the specialty physician market highly preferred.

 

Specialized Knowledge/Skills – Microsoft Office programs, especially Excel.  Salesforce.com or CRM software experience, SAP experience preferred.  Candidate should have strong analytical, negotiating, and excellent communication skills.

 

Working Conditions:

This position will be based in La Vergne, TN.
 
Environment (Office, warehouse, etc.) – general office.
 

Physical Requirements (Lifting, standing, etc.) – general office

 

Travel Requirements- Corporate sales functions/events when necessary.  Travel Approximately <25%




Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement
No agencies please.

A little about us:
McKesson is in business for better health.

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