Client Services Analyst II

  • Company: MetLife
  • Location: Tampa, Florida
  • Posted: February 15, 2017
  • Reference ID: 43261-en_US


Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation. In this role you will participates in client facing activities to resolve customer issues and concerns swiftly and with a perceived effortless experience on the customer’s part.  You will work closely with sales partners and other internal partners to contribute to the long term persistency and profitability of the Employee Benefits Sales business.  Also manage all aspects of account management to drive client satisfaction with MetLife.  Engages in activities to develop strong relationships with the customer


  • Develops and builds partnerships with external customers and internal partners, including sales, Field Service and Underwriting. Supports the implementation process by  walking customer through MyBenefits and MetLink or other service features, becomes familiar with plan design and structure, assists in providing smooth and effortless experience for customer
  • Handles issues of moderate complexity independently. 
  • Works well in a metrics-driven environment, with an emphasis on efficiency and individual production
  • Ensures customer issues are resolved in one call or contact where possible, or refers customer inquiries to appropriate party for swift issue resolution. 
  • Ensure appropriate follow through on all open customer issues and inquiries. 
  • Support ongoing and enhanced usage of key service features and reports to promote client education and satisfaction. 
  • Where necessary, go beyond area of immediate responsibility, or escalate issues, while maintaining accountability to ensure appropriate follow through and resolution to achieve best results for customer and MetLife. 
  • Think outside the box and provide creative solutions to difficult problems. 
  • Participates in special projects and training as assigned or required. 
  • Participates in efforts to change or evolve culture. 
  • Performs other related duties as assigned or required



  • 2+ years of related work experience
  • Advanced knowledge of Excel
  • Strong written and verbal communication skills
  • High School Diploma required





Global Technology and Operations





MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 43261 

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